Key Carrier Engagement Coordinator

HomeGoods; Leoni Township (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Key Carrier to enhance store operations and customer experience. This role requires flexibility with scheduling, including nights and weekends, and emphasizes leadership and collaboration. As a Key Carrier, you will be instrumental in ensuring that store tasks are completed efficiently while providing exceptional customer service. You will also have the opportunity to coach and lead a team, promoting a positive work environment. If you are a proactive individual with strong problem-solving skills and a passion for retail, this position offers a great pathway for career growth and development.

Benefits

Associate Discount

401(k) Contributions

Child Care Discounts

Cell Phone Discounts

Pet Insurance

Legal Insurance

Referral Bonuses

Medical/Dental/Vision Insurance

Paid Parental Leave

Scholarship Programs

Qualifications

• Minimum 1 year retail experience and 6 months in leadership.
• Strong communication and organizational skills are essential.

Responsibilities

• Ensure exceptional customer service and maintain store operations.
• Act as Manager on Duty, addressing customer issues and coaching associates.

Skills

Customer Service

Team Collaboration

Problem-Solving

Communication Skills

Organizational Skills

Leadership

Multi-tasking

Education

1 year retail experience

6 months leadership experience

Tools

Company Software

Job description

Job Description: Key Carrier at HomeGoods

Opportunity: Grow Your Career

The Key Carrier role is an extension of the Coordinator position, alternating responsibilities based on store needs. Key Carriers perform as Coordinators primarily, and as leaders in maintaining store operations. Open availability, including nights and weekends, is required. Role models exceptional customer service.

1. Creates a positive customer experience both internally and externally
2. Promotes honesty, integrity, and confidentiality
3. Acts as Manager on Duty, following company policies
4. Ensures store tasks are completed according to plan and priorities
5. Addresses customer issues and coaches Associates
6. Exercises discretion with customer service policies
7. Maintains accurate Associate coverage for optimal customer service
8. Ensures operational procedures are followed
9. Executes opening and closing procedures per guidelines
10. Communicates effectively with management and team
11. Provides feedback, recognition, and coaching
12. Partners with management on training needs
13. Adheres to labor laws, policies, and procedures
14. Promotes credit and loyalty programs
15. Supports shrink reduction initiatives
16. Promotes safety and maintains a safe environment
17. Performs other duties as assigned

Who We’re Looking For:

• Flexible schedule availability, including nights and weekends
• Team player with effective collaboration skills
• Responsive to change and unexpected situations
• Knowledge of company software, systems, and procedures
• Understanding of merchandise flow
• Problem-solving skills
• Ability to coach, delegate, and follow-up
• Ability to act quickly under pressure
• Multi-tasking capability
• Strong communication and organizational skills
• Minimum 1 year retail and 6 months leadership experience

Benefits include: Associate discount, EAP, smoking cessation, bereavement, 401(k) contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Eligibility for additional benefits like 401(k) match, medical/dental/vision, HSA, FSA, life insurance, disability, paid parental leave, holidays, vacation, sick leave, insurance discounts, scholarship programs, and adoption assistance, subject to plan terms. Contact your TJX representative for details.

Work Environment and Equal Opportunity: We support an open door policy and strive to provide a competitive salary and benefits. TJX considers all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or other protected statuses. Reasonable accommodations are provided as required by law.

Location: 26303 Bay Vista Drive, Chesterfield, MI, USA

This position offers a starting pay of $14.48 to $14.98 per hour, determined by skills, qualifications, and experience.