Key Carrier Cooridnator

The TJX Companies, Inc.; Fort Smith (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer, where every day offers new opportunities for growth and achievement. As a Key Carrier, you'll play a vital role in maintaining store operations while fostering a positive customer experience. This position requires leadership skills, flexibility, and a commitment to exceptional service. With a supportive environment that values diversity and collaboration, you will thrive in your career while making a meaningful impact. Enjoy competitive pay, a range of benefits, and the chance to be part of a vibrant community.

Benefits

Associate Discount

401(k) Contributions

Child Care Discounts

Cell Phone Discounts

Pet Insurance

Legal Insurance

Referral Bonuses

Medical/Dental/Vision Insurance

Paid Parental Leave

Scholarship Programs

Qualifications

• Minimum of 1 year retail experience and 6 months leadership experience.
• Knowledge of company software, systems, and procedures.

Responsibilities

• Acts as Manager on Duty, ensuring compliance with policies.
• Creates a positive customer experience and addresses service issues.
• Coaches Associates and maintains accurate coverage.

Skills

Customer Service

Leadership

Problem-Solving

Communication

Teamwork

Multi-tasking

Education

Retail Experience

Leadership Experience

Tools

Company Software

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

The Key Carrier role is an extension of the Coordinator role, with responsibilities alternating based on store needs. Key Carriers primarily perform Coordinator duties and occasionally step into leadership roles, maintaining all aspects of store operations. They must have open availability, including nights and weekends, and serve as role models for exceptional customer service.

• Creates a positive customer experience both internally and externally
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty, adhering to company policies and procedures
• Ensures store team performs tasks according to store plans; prioritizes activities as needed
• Addresses immediate customer service issues and coaches Associates appropriately
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage for a positive customer experience
• Ensures Associates follow operational procedures
• Executes opening/closing procedures per company guidelines
• Communicates effectively with management and Associates, setting and addressing priorities, and providing updates
• Provides and receives recognition and constructive feedback
• Partners with Management on training needs to enhance effectiveness
• Ensures compliance with labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction initiatives
• Promotes safety awareness and maintains a safe environment
• Performs other duties as assigned

Who We’re Looking For:

• Able to work a flexible schedule, including nights and weekends
• Team player, effective with peers and supervisors
• Responsive to changes and unexpected situations
• Knowledge of company software, systems, and procedures
• Understanding of merchandise flow in stores
• Proven problem-solving skills
• Ability to coach, delegate, and follow up effectively
• Capable of acting quickly under challenging circumstances
• Skilled at multi-tasking
• Strong communication and organizational skills with attention to detail
• Minimum of 1 year retail experience and 6 months leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligibility for additional benefits such as 401(k) match, medical/dental/vision, HSA, FSA, life insurance, disability, paid parental leave, holidays/vacation/sick leave, insurance discounts, scholarship programs, and adoption assistance is based on service or hours worked. All benefits are subject to plan terms and may change. Contact your TJX representative for more information.

We are committed to a diverse and inclusive work environment. TJX considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any protected status under applicable law. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with the ADA and applicable laws.

Address:

4900 Rogers Avenue Suite 102C

Location:

USA Marshalls Store 1318 Fort Smith AR

This position offers a starting pay range of $14.00 to $14.50 per hour, with actual pay determined by skills, qualifications, and experience.