Key Accounts Specialist

Pacific Seafood; Mukilteo (WA); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan with company 2x

Paid time off

Job summary

Pacific Seafood is hiring a Key Accounts Specialist in Mukilteo to support the Key Accounts team with account profiling and service delivery for key customers. You will manage the current customer base, coordinate with internal teams, and drive growth through focused project initiatives.

The role requires at least three years in Retail or Food Service, a valid driver’s license, and travel up to 20%. Strong MS Office skills and a bachelor’s degree are preferred.

Qualifications

• Minimum of three years of Retail or Food Service experience.
• Valid driver’s license.
• Ability to travel a minimum of 20% of the time.
• Bachelor’s degree preferred.

Responsibilities

• Account Management: Manage and service current customer account base.
• Coordinate Internal Processes: Collaborate with departments to meet orders and logistics.
• Provide Excellent Customer Service: Respond to inquiries and address issues promptly.
• Project Management: Develop and manage customer-related projects and bids.

Skills

Customer service

Account management

Communication

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Teams)

Job description

Key Accounts Specialist

Department: Mukilteo Sales-Retail

Employment Type: Full Time

Location: Mukilteo

Reporting To: Kevin Hert

Compensation: $80,000 - $85,000 / year

Description

At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy: Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better.

Summary:

A Key Accounts Specialist at Pacific Seafood is a key role on our Key Accounts team supporting efforts to build account profiles and service key account customers. This position involves the management of key customers and projects and is ideal for someone who is organized, has excellent conflict-resolution skills, and is customer-focused.

Key Responsibilities

1. Account Management
   • Manage and service current customer account base.
   • Support the growth plans for volume/margins set by the Key Accounts department.
   • Communicate frequently with customers key information including price changes, promotions, programs, and policies.
2. Coordinate Internal Processes
   • Collaborate with different departments to meet customer orders and exceed expectations.
   • Support and manage all logistics execution for key account customers in the book of business.
   • Coordinate shipments in various Pacific locations when necessary.
3. Provide Excellent Customer Service
   • Offer timely and effective assistance to key accounts customers.
   • Support and manage any inquiries, issues, or needs from customers in a timely manner.
   • Identify any additional areas of growth or service Pacific can provide to continue to develop customer relationships and profitability.
4. Project Management
   • Establish and maintain relationships with internal sales personnel.
   • Learn and operate the weekly bids systems within AS400.
   • Identify and execute any additional customer project needs for management and development of the book of business.

Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.

What you bring to Pacific Seafood

Education and Experience

• Required
  • A minimum of three years of Retail or Food Service experience
  • Valid driver’s license
  • Ability to travel a minimum of 20% of the time
• Preferred
  • Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
  • Bachelor's degree from an accredited college or university
  • Bilingual

Physical Requirements The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member:

• Must be available to work Monday-Friday during regular working hours, with occasional weekend duties.
• Ability to maintain a stationary position 80% of the time, with intermittent walking, standing, bending, reaching, and/or crawling.
• Ability to move and transport documents, equipment, or other items weighing up to 50 pounds across various locations for different team members, departments, and events.
• Capable of occasional travel as required by duties, demonstrating efficiency and effectiveness in diverse locations.
• Capable of operating a computer and other office productivity machinery, including a calculator, copy machine, and printer.
• Capable of frequently communicating with team members and stakeholders, accurately conveying detailed or important spoken instructions.
• Capable of perceiving visuals for activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and engaging in extensive reading.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working Conditions The working environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member is exposed to:

• Traditional office environment
• Standard office equipment (computers, printers, phones, etc.)
• Well-illuminated environment
• Quiet to moderate noise level
• Occasional travel via car or plane to regional facilities, events, etc.
• Occasional subtle and mild scents related to the production facility
• Occasional access to warehouse facility

Benefits

Total compensation:

At Pacific Seafood your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to:

• Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short term disability.
• Flexible spending accounts for health flex and dependent care expenses
• 401(k) Retirement Plan options with generous annual company profit sharing match
• Paid time off for all regular FT team members, to include sick days, holiday pay, vacation, and personal time
• Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members
• Product purchase program

Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.