Key Accounts Manager

Vallen; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability

401(k) Match

Paid Time Off

Holidays

Tuition Reimbursement

Employee Discounts

Advancement Opportunities

Shoe Reimbursement

ERGs

Job summary

Vallen’s Lead Key Account Manager is an individual contributor management position responsible for developing and implementing sales strategies for increasing profitable sales growth in assigned strategic account customers.

The Strategic Account Manager builds and/or enhances customer relationships in pursuit of selling the organization’s solutions, products, and services to achieve performance goals in areas of sales, gross margin, profitability, value propositions and/or other customer

Qualifications

• Ability to articulate Vallen’s value proposition to a customer, internally and externally.
• Ability to manage large customer contractual requirements.
• Ability to provide leadership to a sales organization without direct reporting responsibility.
• Demonstration of industry, company product and/or service offerings.
• Ability to read and interpret various documents, including contracts and customer agreements.
• Solid knowledge of business financials and how to deliver profitable business.
• Working knowledge of MS-Office products.
• Must be willing and able to travel 50%-75% of the time.

Responsibilities

• Responsible for profitable corporate account growth including customer retention.
• Provides guidance to field sales organization including Field Account Managers (FAM) and Field Account Specialists (FAS) specific to strategic customer requirements.
• Responsible for achieving annual cost savings goals/guarantees by customer.
• Manages strategic account customer liabilities including: Adherence to pricing parameters, Price Roll Management, Margin Management, Freight terms compliance, Payment term compliance and Accounts Receivables resolution, Volume incentive management, accruals and prompt payment, Service and inventory KPIs, and performance management, Audit management, Customer Implementation Management, Contract renewal leadership, Contract terminations leadership, Quarterly business review leadership (corporate level), Field sales compliance.

Skills

Customer relationship management

Strategic sales

Leadership

MS-Office

Travel 50-75%

Education

Bachelor’s degree in related field

High school diploma or equivalent

Tools

CRM software

Job description

Why Join Our Team

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits at Vallen

• Medical, Dental, and Vision Insurance


• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage


• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)


• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents


• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)


• Health Care and Dependent Care Flexible Spending Accounts


• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.


• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays


• Employee Assistance Program


• Employee Resource Groups for networking and team building


• Tuition Reimbursement Program


• Employee Referral Program


• Safety shoe and safety glasses reimbursement (based on position)


• Employee discounts through BenefitHub


• Advancement opportunities


• Vallen complies with all minimum wage laws

Job Description

Vallen’s Lead Key Account Manager is an individual contributor management position responsible for developing and implementing sales strategies for increasing profitable sales growth in assigned strategic account customers. The Strategic Account Manager builds and/or enhances customer relationships in pursuit of selling the organization’s solutions, products, and services to achieve performance goals in areas of sales, gross margin, profitability, value propositions and/or other customer contractual agreements.

Essential Job Duties and Responsibilities

• Responsible for profitable corporate account growth including customer retention


• Provides guidance to field sales organization including Field Account Managers (FAM) and Field Account Specialists (FAS) specific to strategic customer requirements


• Responsible for achieving annual cost savings goals/guarantees by customer


• Manages strategic account customer liabilities including:




• Adherence to product / service pricing parameters (schedule A, B, C)


• Price Roll Management


• Margin Management (SPA Leadership)


• Freight terms compliance


• Payment term compliance and Accounts Receivables resolution


• Volume incentive management, accruals and prompt payment


• Service and inventory KPIs, and performance management


• Audit management


• Customer Implementation Management


• Contract renewal leadership


• Contract terminations leadership


• Quarterly business review leadership (corporate level)


• Field sales compliance (to contract paraments)


• Problem escalation and resolution

Job Qualifications

High school or equivalent; Bachelor’s degree in a related business, sales, or marketing field preferred. 5+ years relevant work experience or an equivalent combination of education and experience. Relevant experience should include:

• Ability to successfully articulate Vallen’s value proposition to a customer, internally and externally.


• Ability to manage large customer contractual requirements.


• Ability to provide leadership to a sales organization without direct reporting responsibility.


• Demonstration of industry, company product and/or service offerings.


• Ability to read and interpret various documents, including but not limited to contracts or other forms of customer agreements, safety and operational manuals, product specifications, etc.


• Solid knowledge of business financials and how to deliver profitable business.


• Working knowledge of MS-Office products.


• Working knowledge of company applications preferred.


• Must be willing and able to travel 50%-75% of the time

Work Environment & Physical Demands

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• The work environment may not be temperature controlled; must have the ability to work in extreme hot or cold environments; must be able to work in dusty environments.


• Long periods working on a computer and performing repetitive keyboarding activities.


• Extended day, evening, and weekend work may be required as job duties demand and may include little to no advanced notice.


• May be required to handle hazardous materials and wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.).


• May be required to drive a forklift and/or operate other standard warehouse equipment.


• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• May be required to pass forklift and/or other warehouse equipment certifications (written and/or driving).


• Must be able to handle and work physical inventory; required to lift up to 25 lbs or greater with assistance following standard operating and safety procedures. Other physical requirements including, regularly being required to stand, walk, kneel, bend, crouch, crawl, climb, and balance.


• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus are required.

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity