Key Accounts Customer Success Manager, EMEA

Motive Software; San Francisco (CA); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading SaaS provider is seeking a Key Accounts Customer Success Manager to build strategic relationships with key enterprise clients and enhance customer engagement using AI tools. The role requires managing customer health, leading business reviews, and contributing to product development insights. Candidates should have 3-6 years of experience in SaaS customer success and strong capabilities in managing complex accounts. Benefits include coaching and flexible time off.

Benefits

Coaching

Competitive pay

Flexible time off

Commitment to diversity and inclusion

Qualifications

• 3-6 years in SaaS customer success.
• Experience managing high-stakes, global customer relationships.
• Consulting experience is a plus.

Responsibilities

• Build strategic relationships with key enterprise clients.
• Drive value realization and leverage AI tools for customer engagement.
• Manage customer health and lead business reviews.

Skills

Strategic account management

AI fluency

Cross-functional collaboration

Job description

Key Accounts Customer Success Manager, EMEA

Join us at Motive Software as a Key Accounts Customer Success Manager, EMEA

This role involves building strategic relationships with key enterprise clients, driving value realization, and leveraging AI tools to enhance customer engagement. You will manage customer health, lead business reviews, and influence product development based on customer insights. The position requires experience managing high-stakes, global customer relationships, preferably within SaaS and Human Capital Management sectors, with a strong emphasis on strategic account management, AI fluency, and cross-functional collaboration.

Travel expectations are 25-50%. We seek candidates with 3-6 years in SaaS customer success, consulting experience is a plus, and a proven ability to manage complex accounts and stakeholder relationships.

Benefits include coaching, competitive pay, flexible time off, and a commitment to diversity and inclusion. We encourage all interested candidates to apply, as we value diverse perspectives and experiences.

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