Key Accounts Coordinator: Strategic Problem Solver

Presence From Innovation LLC; Hazelwood (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Term life insurance

Disability insurance

401(k)

Accident insurance

Cancer care coverage

Hospital indemnity coverage

Job summary

PFI InStore seeks a highly organized Key Account Coordinator to support the Walmart account and coordinate across Sales, Operations, and Production teams. The role emphasizes proactive problem solving, accurate order management, and timely customer communication.

The ideal candidate will analyze data, prepare reports, and help optimize processes to boost efficiency while maintaining strong attention to detail. In-office role with limited travel within St. Louis area.

Qualifications

• Associate’s degree required; Bachelor’s preferred.

Responsibilities

• Support the day-to-day Walmart account and respond to customer questions and requests.
• Manage orders from purchase order through completion, monitoring status, changes, backorders, and potential delays.
• Investigate issues, identify root causes, and coordinate solutions across internal teams.
• Partner with Sales, Operations, Production, Purchasing, Shipping, Finance, and Project Management to meet customer expectations.
• Prepare reports, analyze account data, and maintain accurate customer and order information.
• Support quotes, pricing requests, customer meetings, account reviews, and sales initiatives.
• Proactively track open items and follow through until resolution.
• Identify opportunities to improve processes, efficiency, accuracy, and responsiveness.
• Use technology, automation, and AI tools where appropriate to improve productivity.

Skills

Critical thinking

Problem solving

Research

Organization

Communication

Cross-functional collaboration

Education

Associate’s degree

Bachelor’s degree preferred

Tools

CRM platforms

ERP systems

MS Excel

EDI tools

Job description

PFI InStore seeks a highly organized Key Account Coordinator to support the Walmart account and coordinate across Sales, Operations, and Production teams. The role emphasizes proactive problem solving, accurate order management, and timely customer communication.

The ideal candidate will analyze data, prepare reports, and help optimize processes to boost efficiency while maintaining strong attention to detail. In-office role with limited travel within St. Louis area.