Key Account Store Operations Specialist

Toogoodtogo; New York (NY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid work (3 days in NY/Chicago)

Paid vacation 20 days

Parental leave

Health insurance

RRSP matching

Job summary

Too Good To Go is seeking a Key Account Store Operations Specialist in the United States. You will collaborate with our North American Enterprise Account team to launch and onboard stores, monitor KPIs, and build strong relationships with store staff to ensure optimal performance.

You will manage partner onboarding, provide ongoing support, and assist with data requests and reporting to drive improvements. The role is hybrid with NYC/Chicago hubs, offering paid vacation and health coverage.

Qualifications

• Customer support experience in a fast-paced environment.
• Great organizational skills with meticulous follow-up.
• Problem-solving ability with experience in working with performance metrics.
• Excellent communication skills over the phone and via email.

Responsibilities

• Partner onboarding and launch management: Set up and train new stores on our platform, track requests, and progress for timely launches.
• Ongoing partner support: Engage with partner store teams, resolve issues, and ensure a positive customer experience.
• Data and reporting support: Respond to ad-hoc data requests and monitor store data.

Skills

Customer support

Organizational skills

Problem solving

Communication skills

Job description

Key Account Store Operations Specialist

Our mission at Too Good To Go is to inspire and empower everyone to fight food waste together. It’s a big mission, and that’s where you come in!

At Too Good To Go, you’ll join a team that cares about developing strategic partnerships, making value-based decisions, and finding innovative solutions to the world’s food waste crisis. You’ll lead an elite team to elevate our growth in North America and collaborate daily with world-class minds—while doing work that’s both high-impact and deeply meaningful.

The role

As a Key Accounts Store Operations Specialist, you will work closely with our North American Enterprise Account team to support and grow our largest accounts. You will help launch and onboard stores, track KPIs, build positive relationships with store level employees, and follow up on opportunities and issues, all to ensure that our key account stores perform at their best.

Key Responsibilities

• Partner Onboarding and Launch Management: Set up and train new stores on our platform, track incoming requests and progress to keep all our partner launches run smoothly and on time.
• Ongoing Partner Support: Engage with partner store teams, solve issues, and provide support to ensure a positive customer experience.
• Data and Reporting Support: Respond to ad-hoc data requests, monitor store data

Requirements

• Customer support experience in a fast-paced environment
• Great organizational skills - an eye for detail and great administrative follow-ups
• Problem-solving ability and experience in working with performance metrics
• Excellent communication skills over the phone and via email

What it takes to succeed

We are looking for people who are energized by the opportunity and driven by the discipline it takes to achieve it. Too Good To Go is building a high performing team where the right people thrive by holding themselves and each other to these standards. If you are looking for a place to grow, own your work, and make an impact—you’ll fit right in.

To succeed here, you’ll need to embody these four principles:

• Choose Excellence over Ease: You take initiative and prioritize long-term impact over short-term comfort, consistently pushing for exceptional quality rather than settling for "good enough".
• Demonstrate Integrity and Responsibility: You do the right thing when no one is watching. You recognize your own agency to influence outcomes and take responsibility —meeting setbacks with solutions and humility rather than excuses.
• Seek Honesty: You ask questions and prioritize truth over comfort, welcoming candid feedback, and addressing performance directly to ensure we never stop improving.
• Bring Energy and Joy to the Journey: You take responsibility for the energy you bring to the team, finding meaning in the work while celebrating our shared wins and lessons.

Benefits

Agility & Autonomy

• Modern Hybrid Model: Maintain a high-performance rhythm with a balance of focused remote work and collaborative office days (3x a week) in our New York or Chicago hub.
• Dedicated Time to Recharge: 20 days of paid vacation plus additional paid volunteer time through our Shareback program.
• Parental Support: Comprehensive paid parental leave with top-up support to ensure you can be present for life’s most significant milestones.

Holistic Wellbeing & Security

• Premium Health Coverage: 100% employer-paid medical (EPO), dental, and vision options for employees.
• Comprehensive Support: Access to our Employee Assistance Program (EAP) for mental health care, legal and financial advisory, and family support.
• Active Lifestyle: Stay energized with monthly ClassPass credits and our dedicated bike mobility program.
• Financial Future: Plan for long-term security with RRSP matching.

Community & Belonging

• Global Connectivity: Engage with our international team through various Employee Resource Groups (ERGs), including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse groups.
• Vibrant Workspace: Experience a welcoming office environment with curated snacks, premium coffee, and regular team celebrations that foster a true sense of community.

Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is a base salary of ~ $60,000 - $65,000 Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, an individual's assigned work location, experience, and expertise.

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.