International Operations Agent I

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 36,000 - 51,000; Full time

Job summary

AIT Worldwide Logistics in Itasca, IL seeks an International Operations Agent I to coordinate daily import/export shipments for USA & Mexico across air and ocean modes. You’ll work from customer requirements, prepare quotations, set schedules, and monitor shipments to ensure on-time delivery.

Responsibilities include handling documentation, regulatory compliance, and collaboration with local sales teams. A bachelor’s degree is preferred; 2+ years of export/import ops experience is required.

Qualifications

• High School Diploma or GED (Required)
• Bachelor’s Degree (Preferred) or equivalent
• 2+ years industry experience in export/import operations (Required)
• Knowledge of ITAR, DG or TSA work experience/regulations
• General Computer Skills
• NVOCC knowledge
• Actual Time of Arrival (ATA) knowledge
• FAA knowledge
• Export Regulations knowledge
• Customs and Border Protection (CBP) knowledge
• Cargo-wise within 1-1/2 Yrs (Required)
• Microsoft Office suite within 1-1/2 Yrs (Required)

Responsibilities

• Qualify shipping requirements and obtain details (regulations, certificates, documentation) for quotations and operation.
• Prepare profitable quotations accurately.
• Set shipping schedules and coordinate with customers, deliverers, and ports for timely departures and arrivals.
• Coordinate day-to-day import/export of products, reviewing orders and documents.
• Track delays, damages, and resolve customer issues.
• Manage all aspects of air and/or ocean international operations, including billing.

Skills

Export/Import Operations

NVOCC

ITAR Regulations

TSA Regulations

DG Regulations

CBP/Customs

General Computer Skills

ATA

FAA

Education

High School Diploma or GED

Bachelor’s Degree (Preferred)

Tools

CargoWise

Microsoft Office

Job description

International Operations Agent I

ID: 2026-8350

Position Type: Regular Full-time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The International Operations Agent I will be responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA & Mexico across all modes of international transportation based upon customer request.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day to day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Performs other duties as assigned.
• Complies with all policies and standards.
• The wage range for this position is $26.30-$37.10 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education

• High School Diploma or GED degree or equivalent (Required)
• Bachelor's Degree degree or equivalent (Preferred) or

Experience

• 2+ years Industry experience in export/import operations (Required) and

Knowledge, Skills, and Abilities

• knowledge of ITAR, DG or TSA work experience/regulations Medium
• General Computer Skills Medium
• Non-Vessel Operating Common Carrier (NVOCC) Medium
• Actual Time of Arrival (ATA) Medium
• Federal Aviation Administration (FAA) Medium
• Export Regulations Medium
• Customs and Border Protection (CBP) Medium

Licenses and Certifications

• - Cargo-wise within 1-1/2 Yrs (Required)
• - Microsoft Office suite within 1-1/2 Yrs (Required)

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.