Key Account Sales Specialist

Galls; Lexington (KY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A public safety company located in Lexington, KY is seeking a Key Account Specialist to support account managers and ensure customer satisfaction. Responsibilities include tracking orders, managing quotes, and serving as a subject-matter expert for team members. The ideal candidate has strong customer service and analytical skills, with a minimum high school diploma and relevant work experience. This full-time role offers a salary range of $120,000 – $160,000.

Qualifications

• Minimum high school diploma; four-year degree preferred.
• One year of Customer Service, Sales or Retail experience.
• General knowledge of Galls product categories.
• Specific knowledge of customer ordering procedures.

Responsibilities

• Answer, track and forward incoming sales calls.
• Work closely with account managers to place and track orders.
• Manage large-scale and complex quotes and orders.
• Provide back-up support for account managers when unavailable.

Skills

Customer service skills

Analytical skills

Organizational skills

Strong phone etiquette

Multi-tasking skills

Education

High school diploma

Four-year degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

The Key Account Specialist (KAS) provides support to Galls Account Managers and to our valued customers. Responsibilities include the provision of product information and ordering methods, processing orders, tracking shipments, answering inquiries about delivery of orders or returns and overseeing the lifecycle of B2B projects, orders, and quotes to ensure accuracy and customer satisfaction.

What you’ll do

• Answer, track and forward incoming sales calls and, when business needs dictate, perform related tasks.
• Work closely with account managers to place orders, identify specialty item numbers, track shipments, authorize returns, input purchase orders and promote the web‑based system for transactions.
• Manage large‑scale and complex quotes and orders, ensuring accuracy and timely execution.
• Arrange for special handling of orders and deliveries with internal departments such as merchandising, uniform services or distribution to ensure uniforms and other products are expedited to meet customer requirements.
• Maintain extensive knowledge of specialized product lines, including ballistics, VAS (Value‑Added Services), and custom uniform programs (e.g., jumpsuits).
• Serve as a subject‑matter expert for sales team members requiring creative, strategic problem‑solving techniques.
• Understand and execute on state‑specific Buy Boards and Cooperative Contractual Pricing Agreements, ensuring all transactions align with company policies and legal requirements.
• Provide back‑up support for account managers when unavailable or out of office.

What you bring

• Minimum high school diploma; four‑year degree preferred.
• Proficiency in Internet, and Microsoft Windows (Word, Excel, Access and PowerPoint).
• One year of Customer Service, Sales or Retail experience.
• General knowledge of Galls product categories.
• Specific knowledge of customer ordering procedures.
• Strong analytical skills.
• Strong customer service skills, including excellent phone etiquette.
• Strong organizational and multi‑tasking skills.

EOE/Disability/Vets

Seniority level

Associate

Employment type

Full‑time

Job function

Sales and Customer Service

Industries

Public Safety

Benefits

• Medical insurance
• Vision insurance
• 401(k)

Location: Lexington, KY | Salary: $120,000 – $160,000 | Posted: 3 hours ago