Key Account Manager - US

Synera GmbH; Boston (MA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading process automation platform is seeking a Key Account Manager to enhance customer success strategies in the US market. You'll partner with engineering teams, manage client relationships, and leverage platform capabilities to drive value. This role offers the chance to work with top-tier clients like BMW and NASA while enjoying flexible work arrangements and competitive benefits.

Benefits

20 days PTO

Health insurance

401(k) savings plan

Support for home office setup

Flexible public holidays

Qualifications

• 5+ years of proven key account experience in engineering.
• Strong understanding of CAx tools in engineering fields.
• Proficient in English for client engagement.
• Data-savvy with ability to analyze customer metrics.
• Proactive mindset with track record of managing enterprise accounts.

Responsibilities

• Lead software rollouts to ensure early value realization.
• Serve as the primary contact for accounts.
• Build and maintain long-term customer relationships.

Skills

Key account experience

Enterprise project management

Consultancy background

Data analysis skills

Proficient in business English

Job description

Ready to transform how engineers work? At Synera, we’re redefining product development with Multi-Agent Systems - and we want you on the front lines. We are looking for a Key Account Manager based in the US (ideally in Boston or Chicago) who enjoys partnering with innovators like BMW and NASA to automate repetitive tasks and accelerate engineering breakthroughs across global teams.

WHAT YOU WILL DO

As our first Customer Success Manager on the US market, you’ll play a pivotal role in shaping Synera’s customer success strategy and presence in a key growth region. Partnering closely with our existing sales team, you'll lead adoption efforts, build and nurture strong relationships with enterprise clients, and ensure they realize the full value of our platform. Your work will empower product development teams to accelerate time-to-market and discover new efficiencies through automation.

You’ll work cross-functionally with Wallace our first Account Executive in the US, Marketing, Product, and Solution Engineering teams, collaborating with colleagues like Sebastian, Jeron, Max, and David in Germany to drive value and success for your accounts.

Focus areas for your new job:

• You will lead software rollouts to ensure early value realization to ourcustomers.

• You will serve as the primary point of contact for your accounts, managing key engineering stakeholders and internal resources across Synera’s AI, Academy, and technical teams.

• You build and maintain long-term customer relationships, scaling adoption through strategic outbound engagement.

Your Week at a Glance

• Monday:You kick things off with team and company-wide syncs, then join our Customer Success Task Force to exchange insights and align priorities.

• Tuesday: You host an Executive Business Review (EBR) with a key client to assess progress and identify new opportunities for growth.

• Wednesday: You plan an upcoming on-site workshop with a customer like Volvo, then carve out time for outbound outreach to expand your pipeline.

• Thursday: You facilitate an in-depth customer workshop to uncover AI use cases, followed by a Quarterly Business Review (QBR) and a funnel review session.

• Friday: You dive into customer health metrics, craft tailored action plans, and join a product webinar to stay sharp before closing out your week.

Here’s a snapshot from our last Customer Success team event - we’d love to have you join us at the next one!

WHAT'S IN IT FOR YOU?

• Be part of a dynamic team of engineering experts, all passionate about tech products, and to turn our customers into stars.

• Take on a high level of responsibility right from the start, work collaboratively with your team members to gain new knowledge and skills to continuously improve our operations.

• Collaborate directly with top-tier engineering teams at Hyundai, Airbus, Ariane, Miele, and more to shape the future of AI-powered product development.

• Benefit from a wide range of employee perks - including, 20 days PTO, health insurance and a 401(k) savings plan.

• We don't believe in one-fits-all solutions and therefore let you decide when & where to work (as long as you have a residency in the US).

• We’ll support you in setting up a productive home office and invite you to our flexible office place in Boston or Chicago to share expertise, and build work relationship.

• Enjoy flexible public holidays and swap days off according to your values and beliefs.

• Spend time together with your colleagues during regular team events and off-sites (two big off-sites in Germany).

WHAT YOU NEED TO SUCCEED

Even if you don't meet all the criteria perfectly, but believe you have a lot to bring to the role, we encourage you to apply. You don’t need to match all the listed requirements exactly to be considered.

• You have 5+ years of proven key accountexperience in engineering, with a strong background in enterprise project management and/or consultancy.

• You have a solid understanding of CAx tools and their applications in engineering fields like aerospace and/or automotive.

• You are proficientin business English - you’ll regularly engage with English-speaking clients and stakeholders.

• You are data-savvy: You know how to analyze customer metrics and proactively mitigate churn risks.

• You have a proactive and solution-focused mindset, with a proven track record of managing enterprise accounts and delivering measurable growth numbers.

P.S. Synera is a place where everyone can grow, and every voice is valued. So, however you identify yourself and whatever background you have, if this role excites you, please apply with your English CV (no photo or date of birth needed) and tell us how your unique perspective will benefit our CS team.

Why Synera?

Synera is a process automation platform specifically designed for engineers. Trusted by Airbus, BMW, EDAG, and Miele, it allows building complex automations 10x faster. Thanks to the user-friendly UI and shareable templates, anyone can easily use and modify them to level up their work, without programming skills.

We’re changing the way product development works and are looking for a Key Account Manager(f/m/d) to help us revolutionize engineering. Do you want to join?