Key Account Manager Telecom

Henkel; Boston (MA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health Insurance

Work‑Life Balance

401k matching

Parental leave

Job summary

Henkel is seeking an experienced Senior Key Account Manager in Boston to lead a regional cross‑functional account team, drive growth, and shape a long‑term strategic plan with customers across engineering, procurement, and operations.

You will translate customer priorities into joint roadmaps, manage a robust project pipeline, and negotiate strategic agreements while traveling 40–60% primarily along the East Coast, with occasional travel to Canada and Mexico.

Qualifications

• 7+ years of experience in Key Account Management, business development, technical sales, or a related B2B role.
• Proven experience managing complex strategic accounts across engineering, procurement, operations, and senior management.
• Strong background in specification selling / design‑in within electronics, telecom or datacom, or industrial manufacturing.

Responsibilities

• Drive profitable growth as the key commercial lead within a regional, cross‑functional account team.
• Develop and execute the short-, mid-, and long‑term Key Account strategy aligned with business and sustainability priorities.
• Build deep and broad customer relationships across engineering, procurement, operations, and executive management.
• Translate customer strategy and technology priorities into joint innovation roadmaps and a strong project pipeline.
• Drive new opportunities from early specification and qualification through customer approval, commercialization, and revenue.
• Lead annual sales planning, forecasting, and long‑term growth plans, including revenue and profitability targets.
• Negotiate and secure strategic commercial agreements and long‑term customer partnerships.

Skills

Key Account Management

Business Development

Technical Sales

Specification Selling/Design‑in

Travel 40-60%

Cross‑functional collaboration

Stakeholder management

Education

Bachelor’s degree in Engineering, Science, Business Administration, or related field

Job description

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting‑edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

What You´ll Do

• Drive profitable growth as the key commercial lead within a regional, cross‑functional account team.
• Develop and execute the short-, mid-, and long‑term Key Account strategy aligned with business and sustainability priorities.
• Build deep and broad customer relationships across engineering, procurement, operations, and executive management.
• Translate customer strategy and technology priorities into joint innovation roadmaps and a strong project pipeline.
• Drive new opportunities from early specification and qualification through customer approval, commercialization, and revenue.
• Lead annual sales planning, forecasting, and long‑term growth plans, including revenue and profitability targets.
• Optimize account sales mix to accelerate growth and improve margins.
• Provide clear direction, priorities, and accountability across cross‑functional and regional account teams.
• Lead regular internal Key Account reviews and present strategic plans to executive stakeholders.
• Negotiate and secure strategic commercial agreements and long‑term customer partnerships.
• Advocate for account priorities in product development, innovation, supply, and investment decisions.
• Lead resolution of critical account issues, including supply disruptions, commercial challenges, and cross‑regional conflicts.
• Own overall account performance, customer satisfaction, and execution of the strategic account plan.

What makes you a good fit

• 7+ years of experience in Key Account Management, business development, technical sales, or a related B2B role.
• Proven experience managing complex strategic accounts across engineering, procurement, operations, and senior management.
• Strong background in specification selling / design‑in, ideally within electronics, telecom or datacom, or industrial manufacturing.
• 5 years experience in Telecom preferred. Experience selling engineered materials, components, or technical solutions to OEMs, EMS manufacturers, or industrial customers.
• Proven ability to drive opportunities from early technical engagement through qualification, commercialization, and scale‑up.
• Strong value‑selling, account strategy, and pipeline management capabilities.
• Excellent stakeholder management and communication skills across technical and executive levels.
• Strategic, analytical, hands‑on, and highly accountable. Bachelor’s degree in Engineering, Science, Business Administration, or related field.
• Willingness to travel approximately 40‑60% based on business needs. Travel will primarily be up and down the East Coast with occasional travel to include both Canada and Mexico.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work‑Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $110,000.00 and $145,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.