Key Account Manager - Rollups

Gelato; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the web3 space is seeking a Key Account Manager to join their BD & Commercial Department. This role is essential for managing and expanding relationships with key accounts, requiring strong commercial skills and a deep understanding of web3 infrastructure. The ideal candidate will thrive in a fully remote environment and contribute to the growth of decentralized technologies.

Benefits

Generous token vestings paid in $GEL token

Fully remote team

Opportunity to work on decentralized tech

Qualifications

• 3+ years of experience in key account management or related role in web3.
• Understanding of web3 infrastructure and RaaS business.
• Experience with CRM software like Hubspot.

Responsibilities

• Maintain and develop relationships with key accounts.
• Identify upselling and cross-selling opportunities.
• Act as primary contact between client and technical teams.

Skills

Account Management

Communication

Problem-solving

Technical Liaison

Customer Satisfaction

Tools

CRM software

Job description

Gelato is an all-in-one Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Celestia, and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero, and many more, launching a production-ready web3 development environment from the Genesis block.

Position Summary:

We are looking for a Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong commercial background and be adept at understanding the needs of decision-makers, engineers, and technical stakeholders within our client organizations.

Key Responsibilities:

1. Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
2. Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
3. Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
4. Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
5. Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
6. Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
7. Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

Minimum Requirements:

• At least 3 years of experience in key account management or a related role in web3.
• Understanding of web3 infrastructure, especially pertaining to the RaaS business.
• Strong commercial know-how and the ability to discuss web3-specific infrastructure services like Bridging, RPCs, indexers, or oracles.
• In-depth understanding of Rollups.
• Experience with CRM software like Hubspot.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a focus on customer satisfaction.
• Bonus: Coding experience.

Additional Information:

• Small, fully remote team with an office in Zug, Switzerland.
• Build the next generation of decentralized tech & become the infrastructure of the most promising dApps on Ethereum and Celestia.
• Generous token vestings paid in the network’s native $GEL token.
• World-class investors — backed by the community, including industry-leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures).