Key Account Manager New

Invoice2go; Northern (KY); Hybrid; USD 190,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) retirement plan

Employee stock purchase program

Wellness programs

Job summary

BILL is a leading financial operations platform seeking a Key Account Manager to own high-value enterprise relationships and act as a trusted executive advisor. You will autonomously drive retention, negotiate renewals, and oversee expansion with C-suite stakeholders.

In this remote-first role, you will collaborate with Sales, Product, Underwriting, Risk, and Finance to shape outcomes and deepen partnerships across strategic accounts.

Qualifications

• 10+ years in customer-facing, revenue-owning SaaS roles
• Demonstrated ability to build and maintain C-suite relationships
• Expert-level financial fluency for CFOs and finance teams
• Strong product command to advise on roadmap and integration context
• Proven ability to anticipate churn and execute retention independently
• Experience mentoring early-career CSMs
• Proficiency with Salesforce and Gainsight

Responsibilities

• Own a portfolio of BILL's highest-value enterprise accounts, with executive-level influence
• Maintain deep multi-stakeholder relationships across accounts
• Lead retention initiatives with cross-functional partners and executive sponsors
• Own complex renewal and churn management CTAs and negotiate terms
• Orchestrate executive-level Business Reviews for mutual outcomes
• Manage expansion pipeline with cross-sell and revenue growth
• Provide customer insights to product/strategy discussions
• Mentor P3 and P4 teammates to raise execution standards

Skills

C-suite relationships

Salesforce

Gainsight

Executive contract negotiations

Forecasting

Mentoring CSMs

Tools

Salesforce

Gainsight

Job description

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

Make your impact within a rapidly growing Fintech Company

BILL is a leading financial operations platform for small and midsize businesses. As part of our FY27 One BILL strategy, Post-Sales is unifying our accounts payable/receivable (AP) and Spend & Expense organizations into a single team with one customer journey and one North Star: BILL Net Revenue.The Key Account Manager is at the center of that strategy — owning BILL's highest-value enterprise relationships and operating as a trusted executive advisor with full autonomy over retention, expansion, and the long-term success of a portfolio of our most strategically important customers.

In this role you will:

• Own a portfolio of BILL's highest-value enterprise accounts, serving as a trusted advisor at the executive and C-suite level with strategic influence over how customers think about the BILL platform as part of their long-term financial infrastructure.
• Maintain deep, multi-stakeholder relationships across all accounts — including executive and C-suite contacts — anticipating churn risks from spend pattern changes, stakeholder shifts, or competitive signals, and addressing them before they surface as formal issues.
• Lead retention initiatives with full autonomy, involving Executive Sponsors and cross-functional partners — including Sales, Product, Underwriting, Risk, and Finance — when the situation warrants, coordinating multi-department efforts independently.
• Own the most complex renewal and churn management CTAs, drive strategic contract negotiations, and maintain full coverage across your portfolio without manager involvement in standard execution.
• Orchestrate executive-level Business Reviews centered on mutual business outcomes — shaping the agenda, engaging the right internal stakeholders, and using each session as a strategic tool to deepen the partnership and advance shared goals.
• Manage a high-value expansion pipeline with precision — forecasting, prioritizing, and executing complex cross-sell, subscription expansion, and transaction revenue growth opportunities at the highest level of sophistication.
• Serve as a credible internal voice of the customer, bringing accurate and thorough customer insights into product and strategy discussions that influence roadmap prioritization. Document customer context to enable seamless cross-functional coverage.
• Mentor P3 and P4 teammates through complex situations — including conflict resolution, expansion strategy, and executive relationship management — building the broader team's capability and raising the execution standard.

We'd love to chat if you have:

• 10+ years in customer-facing, revenue-owning SaaS roles, with a track record of managing high-value enterprise accounts with full autonomy and delivering results on retention and expansion without escalation to management.
• Demonstrated ability to build and maintain C-suite relationships, lead strategic contract negotiations, and orchestrate multi-stakeholder executive business reviews as a strategic tool — not just a reporting exercise.
• Expert-level financial fluency — you deeply understand what matters to CFOs, controllers, and finance teams, and can advise them using compelling business arguments beyond just the BILL platform.
• Strong product command — you understand integrations, roadmap context, and competitive positioning well enough to advise at an executive level and translate capabilities into business outcome language that resonates with C-suite stakeholders.
• Proven ability to anticipate and get ahead of churn — from competitive signals, stakeholder shifts, and spend patterns — and to independently execute retention before issues erupted to formal problems.
• Experience mentoring early-career CSMs and a reputation as a team-wide execution standard‑setter and resource.
• Proficiency with Salesforce and Gainsight, with exceptional organizational skills managing high-volume, high-complexity account documentation and cross-functional workflows.

This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone

$185,300 - $222,400 USD

Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts

$166,700 - $200,100 USD

$157,500 - $189,000 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [e-mail] . To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.

Equal Employment Opportunity Information

At BILL, we strive to be a workplace where inclusivity and authenticity matters. This extends to our hiring experience where we work to foster an experience in which all people feel they are equally respected and valued.

Completing this form is entirely voluntary and will be kept strictly confidential. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at BILL are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

For race and ethnicity definitions, as well as more information on veteran and disability status, please refer tothis document.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements. The information you provide will also be recorded and maintained in a confidential manner.