Key Account Manager - Employee Benefits

HR Butler Services; Dublin (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Supportive Team Environment

Growth Opportunities

Client-Centered Mission

Job summary

HR Butler Services in Dublin, Ohio is seeking a Key Account Manager to provide strategic support for key client accounts. The role emphasizes building long-term relationships with businesses, evaluating their employee benefits, and facilitating renewals and service delivery.

The ideal candidate will have a deep understanding of benefits programs and a valid Ohio Health & Life Insurance License. This position offers a collaborative environment focused on meaningful client partnerships and professional growth opportunities.

Qualifications

• Experience in employee benefits programs.
• Strong client management capabilities.
• Ability to navigate complex benefit strategies.

Responsibilities

• Serve as primary contact for key accounts and build relationships.
• Lead benefit renewal discussions and assist in decision-making.
• Collaborate with teams to resolve client concerns.
• Identify opportunities for additional services.

Skills

Relationship Building

Detail-Oriented

Clear Communication

Problem Solving

Benefits Expertise

HIPAA Awareness

Independence

Education

Ohio Health & Life Insurance License

Job description

Join Our Team as a Key Account Manager at HR Butler!

Are you a relationship-driven benefits professional who enjoys serving as a trusted advisor to clients? Do you thrive on building long-term partnerships, navigating complex benefit strategies, and delivering exceptional service? If so, we'd love to hear from YOU!

About the Role:

As a Key Account Manager, you'll serve as the primary relationship manager for a portfolio of our most significant client accounts. You'll partner closely with business leaders to help them navigate employee benefits, evaluate plan options, prepare for renewals, and address complex issues that impact their employees and organizations.

This role combines strategic account management with hands‑on client support, requiring someone who can build trust, communicate effectively, and deliver proactive solutions. You'll work closely with carriers, clients, and internal teams to ensure an exceptional client experience while helping organizations maximize the value of their benefits programs.

This role requires a valid Ohio Health & Life Insurance license; or the ability to quickly obtain one.

What You'll Do:

• Serve as the primary point of contact for assigned key accounts, building strong relationships with client leadership and stakeholders.
• Lead benefit renewal discussions, helping clients evaluate options and make informed decisions regarding their benefits strategy.
• Provide guidance and support on employee benefit programs, carrier offerings, and industry trends.
• Collaborate with carriers and internal teams to resolve complex client concerns and ensure timely service delivery.
• Identify opportunities to strengthen client relationships through additional services, products, and strategic recommendations.
• Maintain regular communication with clients to understand their goals, anticipate needs, and deliver proactive support.
• Manage account activity, documentation, and follow-up while ensuring a high level of responsiveness and accountability.
• Contribute to process improvements and client experience initiatives that support long‑term client retention and growth.

What We're Looking For:

• Relationship Builder: You enjoy developing trusted partnerships and serving as a strategic resource for clients.
• Detail‑Oriented: You're thorough, accurate, and take pride in doing things the right way.
• Clear Communicator: You can explain benefits in a way that's easy to understand, whether over the phone, in writing, or in person.
• Problem‑Solver: You're resourceful and proactive when issues arise, and you know when to ask for help.
• Benefits Expertise: You understand employee benefits programs, carrier relationships, and the factors that drive successful renewals and client outcomes.
• HIPAA‑Aware: You understand the importance of confidentiality and compliance, and you're able to manage sensitive information while following HIPAA guidelines.
• Independent & Accountable: You can work independently, take ownership of your tasks, and know when to loop in your team for support.

Why Join Us?

• Client-Centered Mission: Play a key role in helping businesses offer meaningful, compliant benefits to their employees.
• Supportive Team Environment: Work with people who care about what they do - and each other.
• Growth Opportunities: Expand your knowledge of benefits and business services in a company that encourages development.
• Make a Difference: Build long-term partnerships with clients and help them feel confident in their benefit decisions.

Ready to Be a Trusted Benefits Partner?

If you're ready to serve as a trusted advisor, strengthen key client relationships, and make a meaningful impact through strategic benefits solutions, we'd love to connect with you!