Key Account Manager - CA

MSD Malaysia; Rahway (NJ); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Merck & Co., Inc. in Rahway, NJ seeks a Key Account Manager to develop and maintain long-term engagements with veterinarians, pet clinics, and pet owners. You will drive scientific knowledge of our animal health products, identify stakeholders and opportunities, and coordinate cross-functional teams to maximize account potential.

Strong communication and analytical skills are required. The role emphasizes omnichannel outreach and performance tracking to achieve business objectives in a dynamic

Qualifications

• Bachelor’s degree in Veterinary Medicine, Marketing, or related field.
• Minimum 3 years in sales or key account management.
• Experience in Animal Health or FMCG preferred.
• Strong knowledge of companion animal market.
• Excellent written and verbal communication.
• Ability to analyze sales performance and market trends.
• Cross-functional collaboration across teams.
• Proficient in CRM, Excel, PowerPoint.

Responsibilities

• Develop and maintain long-term engagements with veterinarians, pet clinics, and pet owners.
• Drive product knowledge at clinics and with pet owners.
• Identify account stakeholders and understand their perspectives.
• Develop plans for accounts considering competition and business challenges.
• Leverage cross-functional resources to maximize potential.
• Drive omnichannel communications to increase contacts with customers.
• Define account metrics and track performance.
• Stay up-to-date with product portfolio, pricing, market and industry trends.

Skills

Account Management

Commercial Contract Negotiations

Customer Needs Assessments

Customer Satisfaction

Identifying Sales Opportunities

Market Analysis

Operational Delivery

Poultry Management

Product Knowledge

Sales Strategy Development

Sales Target Achievement

Sales Team Management

Sales Training

Veterinary Sciences

Education

Bachelor's degree in Veterinary Medicine, Marketing, or related field

Tools

CRM systems

Microsoft Excel

PowerPoint

Sales analytics tools

Job description

## Key Account Manager - CAApply: Remote: IDN - REMOTE - REMOTE: Full time: Posted Today: End Date: October 25, 2026 (29 days left to apply): R417857Job Description**Account Management*** Developing and maintaining long-term engagements with Pet Clinics (veterinarians) and pet owners and other stakeholders* Drive our Company product scientific knowledge at Pet Clinics and to pet owners.* Identifying Account Stakeholders and understanding their perspectives on our Company, our competitors* Identifying short and long-term business opportunities* Developing a plan for the Account that contains the account needs and perspectives as well as considers competitive and business challenges.* Leverage cross-functional internal resources to maximize potential.* Drive relevant omnichannel communication to increase number of contacts with our customers.* Defining account metrics and a tracking plan and regularly update the performance.* Maintain professional and technical knowledge through review of professional publications, establishing networks and drawing on inhouse product and industry expertise.* Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends **QUALIFICATIONS, SKILLS, & EXPERIENCE*** ***Education**: Bachelor’s degree in Veterinary Medicine, Marketing, or related field.** ***Experience**: minimum 3 years of experience in sales, key account management, or business development, preferably in Animal Health, Veterinary Pharmaceutical, Pet Care, or FMCG industries, with a proven ability to manage strategic accounts and build strong relationships with veterinarians, pet shops, associations, and KOLs.** ***Technical Knowledge**: Strong knowledge of the Companion Animal market, animal health products, veterinary customer channels, account management principles.** ***Communication Skills**: Excellent written and verbal skills; ability to effectively communicate scientific and commercial information to veterinarians, pet retailers, and key stakeholders.** ***Analytical Ability**: Demonstrated ability to analyze sales performance, market opportunities, customer insight, and competitive trends to develop strategic account plans and achieve business objectives.** ***Collaboration**: Ability to work cross-functionally with sales team, SCM, finance, communities, veterinarians and KOLs.** ***Tools**: Proficient in CRM systems, Microsoft Excel, PowerPoint, and sales analytics tools for account planning, forecasting, and performance tracking***Required Skills:**Account Management, Commercial Contract Negotiations, Customer Needs Assessments, Customer Satisfaction, Identifying Sales Opportunities, Key Account Management, Market Analysis, Operational Delivery, Poultry Management, Product Knowledge, Sales Strategy Development, Sales Target Achievement, Sales Team Management, Sales Training, Veterinary Sciences**Preferred Skills:**Current Employees apply HERECurrent Contingent Workers apply HERE**Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.**Employee Status:**Regular**Relocation:****VISA Sponsorship:****Travel Requirements:****Flexible Work Arrangements:**Remote**Shift:****Valid Driving License:****Hazardous Material(s):****Job Posting End Date:**10/25/2026**\\*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.