Key Account Manager – Bone Health - Cleveland, OH

Amgen; Columbus (OH); Hybrid; USD 159,000 - 216,000; Full time

Job summary

Amgen is seeking a strategic Key Account Manager for Bone Health in the United States. You will assess and diagnose business environments across assigned accounts and plan actions to drive sales performance and brand strategies within complex partner organizations.

The role requires strong relationship-building, contract leadership, and cross-functional collaboration with internal teams to achieve account objectives and maximize patient access to Amgen therapies.

Qualifications

• Requires doctorate/master/bachelor with 2/4/6+ years of sales/account management experience.
• Experience promoting Amgen products to target accounts and payor networks is preferred.
• Strong interpersonal, negotiation, and presentation skills are essential.

Responsibilities

• Develops and executes market strategies to reach difficult-to-access healthcare providers and accounts.
• Leads contract delivery, business reviews and performance tracking.
• Coordinates with GPOs and large Rheumatology Networks and partners with Market Access Team.

Skills

Account management

Healthcare sales

Public payor experience

Leadership across cross-functional

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Job description

Key Account Manager - Bone Health

Live What you will do The Key Account Manager – Bone Health will report into the Key Account Director. Their primary responsibility is to assess and diagnose the current business environment in each of their assigned accounts in relation to Amgen products and plan/execute actions for success in these accounts. The Account Manager will work internally through the matrix team, and externally with customers to develop strong relationships for Amgen to support sales performance and brand strategies at multiple touch points and levels within complex partner organizations. Ideally, the candidate resides in the geography and has established relationships with the key accounts/ customers in addition to experience promoting Amgen products to the target accounts.

Role Responsibilities

• Key account strategic lead: Develops and executes innovative market strategies to reach difficult to access health care providers and accounts in a compliant manner.
• Amgen Bone Health contracting point. Leads contract delivery, business reviews and performance tracking.
• Coordinates with GPOs and large Rheumatology Networks.
• Serves as lead for post-fracture care initiatives.
• Monitors Amgen business performance across portfolio.
• Identifies drivers/barriers and coordinates pull-through initiatives across field teams.
• Provides actionable field intelligence and recommendations to Amgen home office.
• Partners closely with Market Access Team Account Executives in shared accounts.
• Identifies and resolves contracting/membership/channel issues.
• Provides field insight and recommendations to Pricing, Brand, and GPO teams.
• Shapes the environment, including exploration of Alternate Sites of Care, Injection Sites and value-based partnerships.

Basic Qualifications

• Doctorate degree & 2 years of sales experience and/or related account management experience.
• Master’s degree & 4 years of sales experience and/or related account management experience.
• Bachelor’s degree & 6 years of sales experience and/or related account management experience.

Preferred Qualifications

• 3+ years of account management and/or public payor experience.
• Resides in the geography and has established relationships with the key accounts/ customers.
• Advanced degree (e.g. MPH, MBA, PharmD, etc.).
• 7+ years of healthcare sales and/or marketing experience or related experience in buying processes and decision making.
• Clinic, hospital, access environment, applicable competitors, specialty experience.
• District Management / Reimbursement / managed care experience.
• Demonstrates solid understanding of the current marketplace and trends.
• Knowledge of payor systems, billing, coding and reimbursement processes.
• Knowledge of CMS policies and processes.
• Documented ability to work with sales force to resolve payor related issues.
• Clear understanding of buy and bill process.
• Proven ability to think strategically and develop, execute and monitor strategic business plans.
• Demonstrated ability to engage, influence, and lead cross-functional teams.
• Demonstrates leadership ability with a focus on influence, impact and leading without authority.
• Identifies key staff and departments that influence decision-making for biopharmaceutical product utilization within key accounts, then cultivates relationships with these key decision makers.
• Identifies and procures appropriate company resources to achieve account objectives.
• Analyzes, interprets and draws insights from clinic economics/financial performance.
• Analyzes, interprets and draws insights from varying data sources.
• Successfully navigates through clinic reimbursement.
• Experience in public payor / agency activities, including understanding of the Local Coverage Determination Processes (LCD).
• Knowledge of hospital committee structure, P&T process, treatment and discharge protocols, DRG and hospital reimbursement process.
• Excellent interpersonal skills, which include networking, influencing, negotiation, presentation and written and verbal communication.
• Thrives in a fast-paced environment handling multiple competing priorities.
• Approaches challenges with a solution-oriented mindset.
• Takes initiative, imparts energy and enthusiasm, and works in teams.
• Exhibits a broad range of computer skills.
• Thrive.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well‑being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award‑winning time‑off plans and bi‑annual company‑wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well‑being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock‑based long‑term incentives.
• Award‑winning time‑off plans.
• Flexible work models where possible.

Application deadline

Amgen's application deadline is 11/27; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship for this role is not guaranteed.

Amgen is an Equal Opportunity employer

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

Salary Range 159,488.05USD -215,777.95 USD

About Amgen

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen