Key Account Manager

Solenis; Wilmington (NC); On-site; USD 73,410 - 107,657; Full time

Job summary

Solenis is seeking a driven Key Account Manager based in Wilmington, North Carolina, to manage and expand a portfolio of pulp mill accounts. This role focuses on maintaining customer relationships and providing technical support to optimize mill processes.

The ideal candidate will have a technical degree and experience in pulp mill operations. Responsibilities include hands-on support, ensuring productivity, and driving sales initiatives. Competitive compensation and growth opportunities are offered.

Qualifications

• Bachelor’s degree (technical field preferred; equivalent experience may be considered).
• Previous experience working in or directly supporting pulp mill operations (required).
• Strong knowledge of pulp processing and mill operations (required).
• Experience supporting recovery, power systems, or boiler water chemistry (preferred, not required).
• Demonstrated ability to provide hands-on technical support in a pulp mill environment.
• Ability to operate independently in a field-based role.

Responsibilities

• Maintain and grow existing customer relationships within assigned pulp mill accounts.
• Provide hands-on technical support focused on pulp mill processes.
• Review and optimize chemical treatment programs through routine monitoring.
• Drive safety initiatives and promote best practices at customer sites.

Skills

Strong relationship management

Communication skills

Problem-solving skills

Technical support in pulp mill environment

Education

Bachelor’s degree in a technical field

Job description

Overview

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Position Summary

Solenis is seeking a driven Key Account Manager to manage and expand a portfolio of pulp mill accounts, serving as a key partner to customers by delivering both process expertise and commercial value. This individual will act as the primary point of contact for assigned accounts, ensuring strong relationship management, reliable program performance, and sustained business growth across the territory. The role is primarily focused on pulp mill operations and process optimization, with additional value placed on experience supporting broader mill systems such as recovery, power, and water treatment.

Responsibilities

• Maintain and grow existing customer relationships within assigned pulp mill accounts
• Provide hands-on technical support focused on pulp mill processes, including fiber processing and overall mill performance optimization
• Review and optimize chemical treatment programs through routine monitoring, performance analysis, and troubleshooting
• Serve as a trusted advisor to mill personnel by delivering process-focused solutions that improve productivity, quality, and cost efficiency
• Partner closely with customer teams on-site to support operational performance, process stability, and continuous improvement initiatives
• Provide support across broader mill systems as needed, including:
• Recovery and power systems (preferred)
• Water and utility systems (secondary to pulp-focused responsibilities)
• Conduct on-site training and technical engagement with plant personnel
• Develop and execute sales plans to identify and capture new business opportunities within the mill
• Manage account profitability, including pricing, chemical usage, and receivables
• Drive safety initiatives and promote best practices at customer sites

Qualifications

• Bachelor’s degree (technical field preferred; equivalent experience may be considered)
• Previous experience working in or directly supporting pulp mill operations (required)
• Strong knowledge of pulp processing and mill operations (required)
• Experience supporting recovery, power systems, or boiler water chemistry (preferred, not required)
• Demonstrated ability to provide hands-on technical support in a pulp mill environment
• Strong relationship management, communication, and problem-solving skills
• Ability to operate independently in a field-based role

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [e-mail]

The expected compensation range for this position is between $73,410.00 and $107,657.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.