Key Account Manager

Mars, Incorporated; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

A leading FMCG company in the United States is seeking an experienced Sales Representative to manage key customer accounts. The role includes conducting account planning, driving sales performance, and building strong partnerships. The ideal candidate has at least 5 years of experience in sales, strong negotiation skills, and a bachelor's degree in a related field. This position offers opportunities for professional growth and development.

Qualifications

• 5+ years of experience in sales representative role.
• Experience managing key accounts in the FMCG industry.
• Strong understanding of traditional and modern trade.

Responsibilities

• Manage key customers through account planning and data analysis.
• Drive sales performance and compliance with program criteria.
• Coordinate with merchandiser team to ensure smooth operations.

Skills

Influencing skills

Negotiation skills

Presentation skills

Sales analytics

Education

Bachelor’s degree in Sales and Marketing

Job description

Job Description:

Job Purpose

This position is responsible for managing key customers by conducting account planning, business review with customers, solving issues, driving and monitoring customers’ performance to achieve sales performance, excellence in availability and winning in visibility, and monitoring to ensure that the program criteria is well complied by customers to strengthen and maximize Mars portfolio Performance in selected area through in-depth Territory Management.

Key Responsibilities

• Manage key customers by conducting account planning (sales performance by stores, product distribution, product by sub-category, new product list-in), analyzing data, conducting business review with customers, setting up tailor-made promotion, visiting stores and executing promotions through stores
• Drive and monitor sales performance, display, distribution and DSO to ensure all stores comply with Mars privileged program criteria by visiting stores, collect payment cheques and ensuring payment is paid by timeline, conducting store check and reporting, advising stores to align with the guideline, solving issues, improving store performance, and informing line manager to solve issues at a higher level
• Manage sales operations and coordinate with merchandizer team to ensure smooth operation at store level

• Conduct product check and FIFO to ensure product freshness
• Controlling and handling goods return to ensure that goods return is at the minimum
• Monitoring inventory by store to prevent out of stock issues
• Solving other operations

• Perform working activities according to business process by setting itinerary to align with priorities and visiting stores and perform sales tasks using call sequence and performing email-ordering, writing and submitting scorecard reports and market reports
• Manage trade spend and the overall profitability of key customers and utilizing sales analytics to identify opportunities for growth and to drive a profitable bottom line and also providing accurate and timely information to assist decision making
• Coach, provide support, guideline and recommendation to Merchandiser and driving business performance also include coaching, monitoring for new sales
• Build strong partnerships with key customers to engage customer & retailer to be the business partner with Mars

Job Specifications/Qualifications

• Bachelor’s degree in Sales and Marketing or related field.
• At least 5 years working experience in sales representative role and experience in managing a key account in the FMCG industry.
• Strong influencing, negotiation and presentation skills and Intelligent, achievement oriented and self-motivated with the desire to learn and grow with positive personality.
• Strong understanding of respective retail market environment – Traditional Trade, Modern Trade, CVS and B2B.
• Proven track record of developing sales and customer relationships as well as developing and implementing trade initiatives.