Key Account Manager

IDEX Corporation; United States; Remote; USD 113,000 - 169,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

IDEX Corporation in the United States seeks a Key Account Manager for MSS in North America. You will align customer project timelines with our capacity and drive new product introductions with optics, laser machining and mechatronics.

You will champion opportunities with top customers, manage MEDDPICC/80/20 processes, and coordinate with production, quality, and supply chain to deliver on-time launches. A 3+ year sales background is required.

Qualifications

• 3+ years in a technically oriented sales role.
• Strong verbal and written communication skills.
• High technical fluency in optics, laser processing or related tools.

Responsibilities

• Identify and grow opportunities within key accounts to 2030.
• Develop pipeline by aligning MSS and customer roadmaps.
• Upsell new technologies, materials, or services to increase share of wallet.
• Meet annual growth targets as directed by leadership.
• Complete MEDDPICC and 80/20 for requests and quotes.
• Own ideation-to-production for faster project launches.
• Align customer timelines with production scheduling to ensure on-time delivery.
• Represent customer needs in solution offerings.
• Build 12-month rolling demand forecasts for procurement and capacity.
• Conduct regular executive meetings with stakeholders.
• Escalate and resolve customer concerns on factory performance.
• Collaborate with Production, Quality, and Supply Chain teams.

Skills

Technical sales

CRM familiarity

Communication skills

Analytical thinking

Manufacturing knowledge

Tools

Microsoft Excel

CRM software

ERP systems

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Please note this role can be US Remote.

Role Overview:

Based in the US the Key Account Manager is directly accountable to our Semiconductor Metrology and Inspection Key accounts for Material Science solutions (MSS) in North America. You aren’t just a “point of contact”—you are a business partner responsible for aligning the customer’sproject timelines to ouroperational capacity and bringing in new product introduction wins (NPI).

You will be finding, championing and winning opportunities our core technologies in optics, laser machining and mechatronics within these key customers. You will use key tools such as 80/20 and MEDDPICC to deliver accelerated growth to MSS.

This role will represent 14 MSS factories to our customers with special focus on: CVI Laser Optics, IDEX Health and Science Rochester, Louwers Hanique and Millux.

Key Responsibilities:

Opportunity Identification & Growth

• Execute our strategic intent through to 2030. Understand the ways and means we will grow our platform and leverage them within your customers to build new opportunities.
• Pipeline Development:Identify within our key accounts the urgent and immediate pain which MSS can solve. Align MSS and customer business roadmaps. Turn these activities into business opportunities
• Strategic Upselling:Drive “share of wallet” growth by introducing existing customers to new technologies, materials, or service offerings.
• Achieve year-on-year incremental share increases in alignment with goals and priorities set by Key Account director and Metrology and Inspection Sales director.

NPI & Project Alignment

• Drive timely and accurate completion of MEDDPICC and 80/20 process for incoming requests and outgoing quotes
• Ideation to Production:Lead the “speed advantage” strategy, ensuring that new projects move through the design phase without operational bottlenecks.
• Align the customer’sneed timelinewith our production scheduling to ensure projects are delivered on time to launch.
• Requirement Alignment:Act as the voice of the customer to critical needs are fully incorporated into solution offering.

Forecasting & Demand Planning

• Data Integrity:Build and maintain 12-month rollingdemand forecaststo drive raw material procurement and factory capacity planning.
• Risk Mitigation:Identify gaps between customer forecasts and actual PO placement, flagging potential under-utilization or capacity “crunches” before they occur.

Internal Operational & Customer Alignment

• Conduct regular face to face meetings with key customer stakeholders to review new business opportunities, business reviews, customer quality, scorecard feedback and to discover customer intelligence.
• Act as the main escalation path for customer concerns on factory performance.
• Constraint Management:Regularly sync with theProduction, Quality, and Supply Chainteams to understand current floor capacity, equipment downtime, and material lead times.
• Constraint Synchronization:Partner with theEnterprise Solutions Engineering Teamto ensure that customer quality constraints and delivery schedules are realistic and executable.

Candidate Profile:

• 3 years or more prior experience in a technically-oriented Sales role
• Strong verbal and written communication skills
• High technical fluency in one or more of Semiconductor metrology inspection tools, optics, laser machine processing, high voltage feedthroughs or precision machining.
• Basic computer skills required, including facility with Microsoft Office and experience with custom CRM and ERP systems
• Ability to consistently representing the business in the best light in all circumstances.
• The “Hunter” Mentality:Proven ability to find and close new business opportunities within a technical or industrial landscape.
• Manufacturing IQ:Deep understanding of theproduction lifecycle, including lead times, supply chain constraints, and the NPI process.
• Analytical Rigor:Ability to synthesize complex data into accurate forecasts usingERP softwareandAdvanced Excel functions.
• Communication Mastery:The ability to say “no” or “not yet” to a customer in a way that preserves the relationship while protecting the business’s operational integrity.

Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be “U.S. Persons,” as defined in these regulations. Generally, a “U.S. Person” is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $112,700.00 - $169,100.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.