Key Account Manager

TSP, a Syneos Health company; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

TSP, a Syneos Health company, is building its United States Commercial team in preparation for the launch of an FDA‑approved product. The Key Account Manager will own relationships with physicians and pharmacy directors to drive access and demand in their territory.

The role emphasizes collaboration, strategic planning, and exceptional communication to position the company as a leader in rare diseases and to meet unmet medical needs.

Qualifications

• Scientific background with >8 years in pharmaceutical sales
• Expertise in orphan drugs; hepatology, neurology, metabolic and gastroenterology beneficial
• Willingness to travel as required

Responsibilities

• Achieve regional sales, growth and market share targets
• Develop territory business action plan and update it regularly
• Build a network with key accounts and share knowledge with national team
• Present to customer groups and participate in medical conferences

Skills

Negotiation skills

Communication skills

Relationship building

Business acumen

Education

Science degree

Tools

MS Office

Outlook

Job description

Description

We identify, develop, and provide access to innovative treatments for patients with rare diseases to make a positive and meaningful difference in their lives. We work together by listening to patients and putting them first, enabling us to provide treatments and services that work for them. We strive to develop rare disease treatments to improve the life of patients who can often feel neglected. We believe that patients across the world who are suffering with rare diseases should have access to innovative treatments that improve their care and positively impact their lives and those of their loved ones. We foster a culture of excellence, collaboration, equality, and diversity, offering a comprehensive benefits and lifestyle package. We are driven by collaboration and commitment to make an impact on patients living with rare diseases. Our dynamic team of experts quickly solves any challenge that may arise and works proactively to offer services and solutions for the patients who need them. As part of our mission to develop and commercialize life‑changing therapeutics, we are building a Commercial team in the United States in preparation of the launch of an FDA‑approved product. This is an exciting opportunity to join and help build our United States team, as one of the first hires on this journey.

Key Account Manager

The Key Account Manager owns the relationships with physicians and pharmacy directors and leverages these relationships to generate increased demand and access for products by targeting appropriate prescribers and influencers within their territory. They are responsible for positioning the company as a leader in rare diseases and addressing unmet medical needs.

Responsibilities And Duties

• Achieve regional sales, growth and market share targets
• Develop, implement and update a territory business action plan (including analysis, identification of key customers, issues and opportunities, tactics/activities etc.)
• Provide relevant, thoughtful input to other commercial colleagues (e.g. sales leadership, regional account managers) in regard to strategic and tactical planning for territory, area, and region
• Participate in execution of national sales and marketing plans/strategy, both short and long term
• Build up a network within their territory and share knowledge with the national sales team
• Anticipate potential barriers to achievement of goals and propose responsible solutions for success
• Have long‑standing relationships with key customers and an in‑depth knowledge of the disease state, key drivers, influencers and prescribing patterns in their territory
• Develop and nurture close relationship to target customers, take initiative and make recommendations for managing key medical experts
• Liaise and build relationships with key accounts and key opinion leaders as well as other physicians in relevant specialist groups in support of financial and operational goals
• Identification and acquisition of new clients
• Maintain excellent product and disease knowledge as well as communicational skills to maximize effectiveness and quality of the customer calls, including presentations to customer groups
• Proactively develop and implement programs to increase market share such as meetings, symposia, projects etc.
• Participation in national/regional meetings and medical conferences
• Effectively handle customer objections and exceed customer expectations with the value they bring to physicians
• Occasionally be called on to share their exemplary skills with others in the team in a training capacity

Qualification

• Scientific background/degree combined with >8 years’ experience in pharmaceutical sales or a similar function
• Expertise in Orphan drugs. Specific experience with hepatology, neurology, metabolic and gastroenterology health care professionals is beneficial.
• Existing relationships with territory accounts is a strong plus
• Proven track record of success in competitive environment
• Product launch experience
• Willingness to travel as required
• Outstanding negotiation skills with a good sense for business and people
• Business savvy professional who can quickly identify and access present & future opportunities to drive the business
• Excellent communication & interpersonal skills
• Person of integrity who strives to be compliant with company policies & local legislation
• High energy, positive outlook person who has an entrepreneurial spirit, business sense, and the drive to succeed. Takes a proactive approach
• Ability to set priorities and is highly self‑accountable
• Ability to build strong relationships with Key Accounts/Customers
• Excellent presentation skills supporting the ability to liaise with business partners and to present ideas and strategies to management and to drive discussions and mutual business relationships
• Working knowledge of computers (MS Office, Outlook) and the ability to create and deliver effective presentations

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)