Key Account Manager

Datwyler Group; North Canton (OH); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Performance-related bonuses

Job summary

Datwyler Group in the United States (Ohio/Michigan region) seeks a Key Account Manager to be the commercial contact for existing and potential customers, including Transportation Tier I and OEMs. The role focuses on customer intimacy, coordinating with engineering and commercial teams, and securing early participation in key projects.

You will lead strategic and operational activities, support RFQ processes, and develop account strategies while traveling to customer sites and Datwyler facilities

Qualifications

• Bachelor’s degree in commercial and or technical study.
• Engineering experience is a plus.
• 5+ years’ experience in the mobility market.
• Excellent writing and verbal communication skills and the ability to communicate at all levels.
• Expert English proficiency; Spanish proficiency a plus but not required.

Responsibilities

• Commercial support for existing and potential new customers.
• Leadership in the review and negotiation of customer-related contracts.
• Internal communication of customer technical and commercial requirements as well as creation and monitoring of corresponding actions.
• Budgeting and monitoring of assigned products.
• Development of the customer-related strategy for the assigned customer portfolio (marketing mix).
• Assistance in carrying out market analyses, identifying market trends and observing the development of the competition.
• Regular reporting of essential commercial or technical information / innovations from the market to the organization.
• Acquisition of new business; contacting new customers as part of the Mobility BU marketing strategy.
• Performing the commercial order review and coordinating the technical contract review.

Skills

Mobility market experience

Customer relationship management

Cross-functional collaboration

Excellent English

Education

Bachelor's degree

Job description

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high‑tech company focuses on high‑quality, system‑critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Key Account Manager

The key account manager will be the commercial contact for existing and potential customers, both internally and externally. Customer base includes Transportation Tier I and OEMs, plus adjacent areas. The position requires multiple years of experience in Sales and Account Management. The ultimate scope of the assignment: ensure customer intimacy and increase the exchange with engineering / commercial teams at customers securing early participation in key projects, before the RFQ phase.

Responsibilities

• Strategic and operational
  • Commercial support for existing and potential new customers.
  • Customer support as part of the product segment strategy with regular customer presence.
  • Leadership in the review and negotiation of customer‑related contracts.
  • Internal communication of customer technical and commercial requirements as well as creation and monitoring of corresponding actions.
  • Budgeting and monitoring of assigned products.
  • Development of the customer‑related strategy for the assigned customer portfolio (marketing mix).
  • Assistance in the development and implementation of the overarching Mobility Business Unit strategy.
  • Assistance in carrying out market analyses, identifying market trends and observing the development of the competition.
  • Regular reporting of essential commercial or technical information / innovations from the market to the organization.
• Acquisition process
  • Acquisition of new business. This is expressly not limited to new business with existing customers, but also opportunities outside the current portfolio.
  • Contacting new customers as part of the Mobility BU marketing mix and the defined strategy.
  • Performing the commercial order review and coordinating the technical contract review.
• Customer Relationship Management
  • Develop and foster customer relationships to ensure we are exceeding customer expectations.
  • Ensure projects are realized; manage and eliminate roadblocks in a cross‑functional manner.
  • Manage day‑to‑day customer interactions of assigned customers in Americas.
  • Develop and implement on‑premises customer visit schedules with targets of best‑in‑class customer intimacy and create an "easy to do business with" environment.
• RFQ process
  • Provision of data for the offer process (material, drawing, standards, specifications and specific requirements).
  • Clarify technical customer requirements.
  • Responsible for the preparation of RFQs in cooperation with the project team.
  • Qualified follow‑up of the RFQs and feedback to the Head of Sales and Center of Competence.

Experience/Skills

• Bachelor’s degree in commercial and or technical study.
• Engineering experience is a plus.
• 5+ years’ experience in the mobility market – ability to hit the ground running.
• Knowledge of the production and application of elastomer components is preferred.
• Purposeful, communicative and customer‑oriented personality with a high affinity for the Mobility industry.
• Good analytical, technical and financial skills.
• Exceptional interpersonal skills to work cross‑functionally and as a team player.
• Self‑directed/motivated, comfortable working in home office as well as office environments.
• Excellent writing and verbal communication skills and the ability to communicate at all levels.
• Expert English proficiency (verbal and written). Spanish proficiency a plus but not required.

Successful Attributes

• Live in Ohio or Michigan, preferably greater Detroit area.
• Easy access to airport travel.
• Willingness to travel to customer and Datwyler facilities, as well as conferences, shows and exhibitions.
  • In field 2‑4 days per week (customer visits).
  • Mostly local travel (MI and surrounding states).
  • Occasional international travel (Europe, Asia, Mexico, Brazil).

What we offer

• A dynamic, hybrid work environment that balances professional challenges with personal flexibility.
• An attractive compensation package, including a substantial competitive base salary and performance‑related bonuses.
• Opportunities for professional growth in a customer‑focused company that values respect and excellence.

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com