Key Account Manager

Sonova; Myrtle Point (OR); Remote; USD 90,000 - 105,000; Full time

Job summary

A leading audiology company is seeking a Key Account Manager to manage and grow relationships with strategic partners. Candidates should have a strong background in hearing healthcare, excellent business development skills, and the ability to build lasting partnerships. This role offers a competitive salary between $90,000 and $105,000, along with bonuses and a comprehensive benefits package.

Benefits

Medical, dental and vision coverage

401k plan with company match

Tuition reimbursement

PTO and paid holidays

Employee Assistance Program

Qualifications

• 5+ years in hearing healthcare.
• Experience in consultative growth and business strategy is a plus.
• Deep understanding of audiology operations and market dynamics.

Responsibilities

• Develop tailored business plans for key accounts.
• Serve as the primary contact for assigned practices.
• Monitor market trends and competitor activity.

Skills

Strong communication

Negotiation skills

Presentation skills

Business development

Growth mindset

Education

Bachelor’s degree

MBA

Tools

Excel

PowerPoint

Word

CRM software

Job description

Key Account Manager

Candidates can reside in any of the following states: AZ, CO, FL, MN, WA

The Key Account Manager (KAM) manages and grows relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships.

Responsibilities

• Develop tailored business plans for key accounts, aligning clinical and operational goals.
• Serve as the primary contact for assigned practices and groups.
• Build trusted relationships with audiologists, ENTs, and decision-makers.
• Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
• Advise on scheduling, referrals, and family-centered care.
• Conduct performance reviews and ROI analyses.
• Meet or exceed revenue and growth targets.
• Promote new products and initiatives to support practice success.
• Negotiate agreements that balance customer satisfaction and profitability.
• Deliver training 1-on-1 and to large groups.
• Manage CRM records, pipeline, and forecasting.
• Monitor market trends and competitor activity to refine strategy.
• Report on account performance, risks, and opportunities.
• Travel up to 75%.

More about you

• Bachelor’s degree or equivalent experience required, MBA a plus
• 5+ years in hearing healthcare.
• Deep understanding of audiology operations and market dynamics.
• Experience in consultative growth and business strategy a plus.
• Driven, accountable, curious, and growth-minded.
• Strong communication, negotiation, and presentation skills.
• Executive presence; comfortable with C-suite engagement.
• Experience with Phonak technology preferred.
• Proficient in Excel, PowerPoint, and Word.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $90,000-$105,000. This role is also bonus eligible.