Key Account Manager

Marmon Aerospace & Defense LLC; Manchester (NH); On-site; USD 85,000 - 115,000; Full time

Job summary

Marmon Aerospace & Defense LLC is seeking an experienced Commercial Operations professional to manage key customer accounts, respond to quotations, and coordinate orders from receipt through delivery.

You will work with Engineering, Operations, Supply Chain, and Quality to resolve issues and align on delivery commitments. A strong team player with cross-functional collaboration will thrive in this role.

Qualifications

• Strong customer relationship management and communication skills.
• Analytical, organizational, and problem-solving abilities.
• Proficiency with ERP systems, CRM platforms, and Microsoft Excel.

Responsibilities

• Serve as the primary commercial contact for assigned customer accounts and develop long-term relationships; manage inquiries related to quotations, orders, and delivery schedules.
• Identify opportunities to grow revenue, improve profitability, and expand market share within accounts; support new business development and collaborate with field sales.
• Coordinate technical, commercial, manufacturing, quality, and logistics activities to ensure successful order execution and proactive status updates.

Skills

CRM

Communication

Analytical skills

Negotiation

Problem-solving

ERP systems

CRM platforms

Excel

Education

Bachelor’s degree in related field

Tools

CRM platforms

ERP systems

Excel

Job description

Position Summary

Marmon Aerospace & Defense LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Essential Duties and Responsibilities

Customer Relationship Management

Serve as the primary commercial contact for assigned customer accounts and develop long-term customer relationships. Manage a high volume of customer inquiries related to quotations, orders, delivery schedules, technical requests, product availability, logistics, invoicing, and order status. Provide prompt, accurate, and professional responses to customer requests to ensure a high level of customer satisfaction. Coordinate customer communications regarding order changes, production schedules, delivery commitments, and issue resolution. Conduct scheduled customer status meetings and maintain detailed records of interactions, opportunities, and action items.

Commercial and Sales Support

Identify opportunities to grow revenue, improve profitability, and expand market share within assigned accounts. Support new business development efforts and collaborate with field sales personnel to achieve revenue and operating profit objectives. Prepare quotations, pricing proposals, and sales agreements in accordance with company policies and customer requirements. Negotiate pricing, commercial terms, and delivery requirements while maintaining profitability objectives. Monitor customer forecasts, demand trends, and project opportunities to support business planning.

Order Management and Cross-Functional Coordination

Coordinate technical, commercial, manufacturing, quality, and logistics activities to ensure successful execution of customer orders. Track and manage customer inquiries and open orders from receipt through shipment and delivery. Attend production and operational meetings to monitor order progress and proactively communicate status updates. Partner with Engineering, Operations, Supply Chain, and Quality teams to resolve customer concerns and support new product development initiatives. Troubleshoot and resolve issues related to product quality, shipping, invoicing, scheduling, and customer requirements.

Reporting and Metrics

Maintain inquiry, quotation, and order tracking systems to ensure timely follow-up and execution. Develop and provide bi-weekly status reports and performance metrics.

• Open inquiries and response times


• Quotation activity and conversion rates


• Open order status


• On-time delivery performance


• Customer service metrics


• Revenue and profitability trends

Key customer opportunities and risks.

Continuous Improvement and Compliance

Participate in Lean, 5S, and 80/20, continuous improvement initiatives focused on customer experience, process efficiency, and operational excellence. Ensure compliance with NAVSEA and NAVAIR quality procedures, government sanction screening requirements, and all applicable company policies. Maintain compliance with environmental, health, and safety standards. Represent the company at customer meetings, industry events, professional conferences, and trade associations as required. Serve as backup support for other sales and account management team members as needed. Perform other duties as assigned.

Qualifications

Education and Experience

Bachelor’s degree in Business, Marketing, Engineering, Supply Chain, or a related field preferred. Minimum of 3-5 years of account management, inside sales, customer service, or commercial operations experience in a manufacturing, industrial, marine, aerospace, defense, or technical products environment. Experience managing multiple customer accounts and high-volume customer interactions. Experience working cross-functionally with engineering, operations, supply chain, and logistics teams.

Knowledge, Skills, and Abilities

Strong customer relationship management and communication skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong analytical, organizational, and problem-solving skills. Proficiency with ERP systems, CRM platforms, Microsoft Excel, and reporting tools. Ability to interpret technical information and effectively communicate customer requirements internally. Strong negotiation and commercial acumen. Detail-oriented with excellent follow-up and execution skills. Ability to work independently while collaborating effectively across departments.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.