Key Account Manager

Runway Safe Group; Kentucky; On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Runway Safe Group is seeking a Key Account Manager based in Logan Township, NJ. This role involves managing relationships with key customers in the aviation and airport infrastructure sectors, driving growth and customer satisfaction.

The successful candidate will have a Bachelor's degree and over 7 years of experience in key account management. Responsibilities include developing account plans and collaborating with cross-functional teams to ensure customer satisfaction.

Benefits include a competitive salary ranging from $110,000 to $145,000, professional development opportunities, and a comprehensive benefits package.

Qualifications

• 7+ years of experience in key account management or complex B2B environments.
• Strong ability to build long-term customer relationships.
• Excellent communication skills in English.

Responsibilities

• Manage relationships with key customers in aviation market.
• Develop account plans and drive customer satisfaction.
• Collaborate with cross-functional teams for support.

Skills

Relationship management

Strategic account planning

Customer insight

Communication skills

Education

Bachelor’s degree in Business, Engineering, Aviation Management or relevant field

Tools

CRM software

Job description

We are growing and are now looking to strengthen our team with a Key Account Manager, based in Logan Township, NJ.

If you enjoy working in a dynamic environment and you are driven by collaboration, you will thrive with us!

Position Overview

In this position as Key Account Manager, you will be the primary relationship owner for a portfolio of key customers within the US aviation and airport infrastructure market. Based in Logan Township, NJ, you will build long-term, trust-based partnerships with key stakeholders at customer organizations and act as the central point of contact throughout the full customer lifecycle.

You will develop a deep understanding of each customer’s organization, priorities, decision-making processes, installed base, and future needs. By turning this insight into structured account plans, stakeholder maps, and opportunity strategies, you will drive sustainable growth across new sales, replacement projects, service agreements, and aftermarket solutions.

The role is relationship driven and highly collaborative. While technical, project, service, and product expertise is provided by cross‑functional teams, you are responsible for orchestrating the right internal support, ensuring clear communication, and maintaining a seamless and professional customer experience. Success in the role is measured through customer satisfaction, trusted customer relationships, forecast quality, retention, and contribution to order intake and long‑term account growth.

As part of the team, you will:

• Own and develop long‑term relationships with selected key customers, acting as the primary point of contact throughout the customer lifecycle.
• Develop deep customer insight and turn it into structured account plans, stakeholder maps, and opportunity strategies.
• Drive growth across new sales, replacement projects, service agreements, and aftermarket solutions.
• Work closely with the entire Customer Experience team and other departments to ensure a cohesive and seamless approach to customer management.
• Monitor customer satisfaction, pipeline, and forecast quality through disciplined CRM usage and structured follow‑through.

Your profile

You are a relationship-driven professional who builds trust and long-term partnerships with customers through accountability and results. With a strong customer focus and structured way of working, you combine commercial drive with consistent follow‑through, turning customer insight into sustainable business value while collaborating effectively across internal teams.

We are looking for you who have:

• A Bachelor’s degree in Business, Engineering, Aviation Management, or another relevant commercial or technical field, or equivalent professional experience.
• 7+ years of experience in successfully delivered key account management, strategic account sales, customer success, infrastructure, or complex B2B environments with long sales cycles.
• Strong capability in building long-term customer relationships, stakeholder management, and turning customer insight into structured account plans.
• Experience in strategic account planning and stakeholder management, with a consultative sales approach, strong CRM discipline and forecasting capability.
• The ability to collaborate effectively across internal teams and customer organizations.
• Excellent communication skills in English.
• Ability to travel domestically when needed, around 50‑70% of the time.

It is considered a plus if you have:

• Experience within aviation, airport infrastructure, industrial technology, or other complex project‑based or service‑oriented industries.
• Familiarity with US airport customers, FAA funding and procurement environments, airfield construction, EMAS/airfield safety, or long‑term service and aftermarket agreements.
• Formal training in key account management, CRM, negotiation, customer‑success methodology.
• Additional language skills relevant to US airport customers and partners, such as Spanish.

We offer

• A full‑time position in a collaborative, international and innovation‑driven environment.
• A unique opportunity to build and maintain long‑term relationships with key airport customers across the United States, contributing directly to improve runway safety.
• A relationship‑driven commercial role combining strategic account management with tangible impact across new sales, replacement projects, and aftermarket growth.
• Opportunities for professional development and long‑term career growth.
• Competitive and attractive total compensation model.

Compensation & Schedule for This Role

This role will be on‑site in our Logan Township, NJ, location.

• Office hours are Monday through Thursday, between 7am to 5pm. The position provides flexibility in working hours, while requiring sound professional judgment and accountability, with schedules driven by operational priorities, project milestones, and collaboration across teams and time zones.
• The annual base salary range for this position is $110,000 - $145,000.
• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data.
• In addition to base salary, we offer a competitive and attractive total compensation package, including a generous Benefit Package with Health insurance, retirement plan, paid time off, and more.

About Us

Runway Safe leads the industry in commercial aircraft arresting systems, dedicated to enhancing runway safety. Our mission is to improve runway operations and safety by providing knowledge and value‑adding solutions to the aviation industry.

We enable airports around the world to do more with less: more safety with less space, more types of aircrafts with less investment, more flights with less downtime, more preserved nature with a smaller airport footprint. We provide safety and efficiency.

At Runway Safe we welcome you to our global team where accountability, collaboration and transparency are a prerequisite for us to succeed in our mission.

Runway Safe is an equal‑opportunity employer committed to creating a diverse and inclusive workplace with high commitment to bring safe airfields to everyone. We value personal responsibility and a collaborative mindset, knowing that engaged people working together are key to long‑term success and company growth.

We work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are passionate about making a real impact on global airport safety through real‑world solutions, we would love to hear from you!

Contact Person

Johanna Norin