Key Account Manager

Amcor Flexibles, LLC; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

Retirement plan with company match

Job summary

Amcor Flexibles, LLC is seeking a seasoned Key Account Manager to manage a strategic customer portfolio (P&G) and drive sales growth. You will define account-specific strategies, deliver tailored solutions, and coordinate with internal teams to ensure on-time delivery and high customer satisfaction.

The role requires building strong relationships with customer decision-makers, leading negotiations, and monitoring performance metrics across accounts in a dynamic, collaborative environment.

Qualifications

• 5–7+ years in a large-scale B2B environment
• Proven track record in sales growth and profitability
• Experience with negotiations and influencing skills

Responsibilities

• Manage and grow key accounts, acting as primary contact
• Develop and implement strategic account plans to hit revenue targets
• Collaborate with R&D, Production, Logistics, Quality and PLM
• Lead contract negotiations and service agreements
• Monitor account performance and report on trends

Skills

Key account management

Relationship building

Negotiation

Strategic planning

Communication

Education

Bachelor's degree in business

Tools

CRM systems

Microsoft Office

Job description

Job Summary

The Key Account Manager (KAM) is responsible for managing and developing the relationship with a strategic customer: P&G. This role involves defining account-specific strategies, driving sales growth, and ensuring a high level of customer satisfaction by delivering tailored solutions.

Account Management

• Act as the primary point of contact for key accounts within the assigned scope.
• Build and maintain strong, long-lasting relationships with customer decision-makers and internal stakeholders.
• Develop a deep understanding of customer needs and provide customized solutions to address them.

Sales & Strategy

• Develop and implement strategic account plans to achieve revenue and profitability targets.
• Identify and capitalize on growth opportunities within existing accounts and scope, while actively seeking new business opportunities.
• Monitor market trends and competitor activities to inform and adapt commercial strategies.

Collaboration & Coordination

• Work closely with internal teams, including R&D, Production, Logistics, Quality, and PLM, to meet customer expectations.
• Coordinate cross‑functional efforts internally and externally to ensure on‑time delivery and compliance with quality standards.
• Organize and lead customer meetings, involving relevant stakeholders from both organizations.
• Coordinate and monitor project progress to ensure timely delivery and customer satisfaction.

Negotiation & Contracts

• Lead contract negotiations, pricing discussions, and the implementation of service agreements.
• Ensure all agreements comply with company policies and customer requirements.

Reporting & Analysis

• Regularly monitor and analyse account performance metrics.
• Prepare reports detailing sales data, market trends, and opportunities for improvement.

Functional Competencies

• Confident and driven Key Account Manager who is resilient, adaptable and embracing change. KAM that is motivated by achievement, growth, and social contact.
• Growth Mindset
• Creating options
• Building desire
• Satisfying the customer
• Managing and growing the customer
• Negotiation and Influencing
• Interpersonal Savvy

Qualifications / Requirements

Experience

• Minimum of 5-7 years of experience in working in a large scale B2B environment
• Relevant industry experience in technical, sales and general management
• Proven track record of successful sales growth and profitability
• Experience with negotiations; strong influencing and persuasion skills

Knowledge

• Technically adept
• Possess a detailed knowledge of Amcor, the products, the industry and competitive market

Skills

• Language: English necessary, others useful and desired

Expected Travel

• Travel is estimated at +50%

Key Competencies Summary

• Strong relationship-building and customer management skills
• Expertise in commercial strategy and negotiation
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of market trends
• Ability to manage multiple stakeholders and projects simultaneously
• Cross‑functional collaboration and teamwork
• Analytical thinking, problem‑solving, and data‑driven decision-making
• Adaptability and resilience in dynamic environments
• Proficiency in CRM systems and Microsoft Office Suite
• Customer‑focused mindset
• Strong ability to adapt to diverse environments and interact effectively with various internal and external stakeholders

Equal Opportunity Employer

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
• Company‑paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)