KEY ACCOUNT MANAGER

H-T-L perma USA, LP; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Profit-sharing

Generous PTO

Laptop and phone provided

Job summary

perma is seeking a strategic, customer-focused Key Account Manager to grow relationships with key accounts including OEMs, channel partners, and industrial end users. You will serve as a trusted advisor, identify expansion opportunities, and coordinate cross-functional resources to deliver measurable business outcomes.

You will lead multi-year account plans, conduct executive reviews, and drive value across reliability, productivity, safety, and total business value while navigating complex

Qualifications

• Proven success managing and growing large, complex B2B accounts.
• Experience in strategic account management, enterprise sales, or a related industrial role.
• Strong commercial judgment, negotiation skills, CRM discipline, and willingness to travel for customer engagements.

Responsibilities

• Develop and execute strategic account plans that expand revenue, margin, retention, and share of wallet.
• Build relationships with executives, procurement, engineering, maintenance, and operational stakeholders.
• Lead consultative discovery and position solutions around reliability, productivity, safety, and total business value.
• Manage complex opportunities from qualification through negotiation, implementation, and account expansion.
• Conduct executive business reviews and maintain clear customer growth plans, commitments, and action items.
• Coordinate sales, technical, service, marketing, and leadership resources without direct authority.
• Maintain accurate CRM activity, pipeline, forecasts, close dates, opportunity values, and account documentation.
• Monitor market trends, customer needs, and competitor activity to support strategic partnerships and growth initiatives.

Skills

Account strategy

Customer development

Business reviews

Consultative selling

Value selling

Negotiation

Executive presence

Strategic communication

Presentation skills

Cross-functional leadership

Influence without authority

CRM discipline

Travel willingness

Large B2B accounts

Job description

We are seeking a strategic, customer-focused Key Account Manager to develop and grow relationships with key accounts, OEMs, channel partners, private labels, and industrial end users. The role serves as a trusted advisor, identifies expansion opportunities, and coordinates cross-functional resources to turn complex customer needs into measurable business outcomes.

KEY RESPONSIBILITIES

• Develop and execute strategic account plans that expand revenue, margin, retention, and share of wallet.
• Build relationships with executives, procurement, engineering, maintenance, and operational stakeholders.
• Lead consultative discovery and position solutions around reliability, productivity, safety, and total business value.
• Manage complex opportunities from qualification through negotiation, implementation, and account expansion.
• Conduct executive business reviews and maintain clear customer growth plans, commitments, and action items.
• Coordinate sales, technical, service, marketing, and leadership resources without direct authority.
• Maintain accurate CRM activity, pipeline, forecasts, close dates, opportunity values, and account documentation.
• Monitor market trends, customer needs, and competitor activity to support strategic partnerships and growth initiatives.

QUALIFICATIONS

1. Large Account Management

• Account strategy: Builds multi-year growth plans, stakeholder maps, executive sponsorship, and expansion strategies.
• Customer development: Identifies opportunities across facilities, business units, applications, and partner networks.
• Business reviews: Leads effective QBRs and maintains alignment on customer priorities and commitments.

2. Solution-Based Selling

• Consultative discovery: Uncovers operational and business challenges across multiple stakeholder groups.
• Value selling: Connects solutions to reliability, safety, productivity, cost savings, and measurable outcomes.
• Commercial execution: Develops proposals, supports negotiations, and advances complex opportunities to close.

3. Executive Presence & Communication

• Executive engagement: Communicates with confidence, credibility, and clarity in senior-level meetings.
• Strategic communication: Adapts technical and commercial messages for executive, procurement, engineering, and maintenance audiences.
• Presentation skills: Delivers compelling account reviews, recommendations, training, and customer presentations.

4. Influence & Cross-Functional Leadership

• Influence without authority: Builds consensus and drives action across internal teams, partners, and customer stakeholders.
• Collaboration: Aligns sales, technical, service, marketing, operations, and leadership resources around customer objectives.
• Relationship management: Navigates OEM, distributor, partner, and end-user relationships effectively.

5. Preferred Experience

• Proven success managing and growing large, complex B2B accounts.
• Experience in strategic account management, enterprise sales, business development, or a related industrial role.
• Strong commercial judgment, negotiation skills, CRM discipline, and willingness to travel for customer and industry engagements.

WHAT'S IN IT FOR YOU

Enjoy a strong base salary with uncapped bonus potential, laptop, and phone. Benefits include competitive health coverage, a 401(k) with match, profit-sharing, and generous PTO. Join a financially stable, globally active company where you can grow strategic customer relationships and make an impact with industry-leading products and partnerships.

ABOUT THE COMPANY

perma stands for innovative and creative solutions in lubrication technology. perma, a German-based manufacturer of single- and multi-point lubrication systems, serves various industries worldwide. In 2024, perma opened a new headquarters in Charlotte, North Carolina. This state-of-the-art, 40,000 square foot campus reflects perma’s commitment to innovation and growth, enhancing operational capabilities and streamlining order processing and delivery.