Key Account Manager

Funko; Burbank (CA); On-site; USD 73,600 - 92,000; Full time

Benefits offered by this job

Competitive compensation package

401(K) plan with matching contributions

Creative work environment

Job summary

A leading pop culture collectibles company in California is seeking a Key Account Manager for Loungefly to oversee operational distribution and sales for retail partners. Responsibilities include managing account relationships, analyzing industry trends to tailor product assortments, and ensuring customer satisfaction. The ideal candidate has 2-4 years of experience in sales, excellent communication skills, and proficiency in tools like PowerBI. This role offers a competitive salary and benefits package.

Qualifications

• 2-4 years’ experience in a Sales or Account Management role.
• Knowledge of collectible/toy/CPG industry trends.
• Exceptional organization and time management skills.

Responsibilities

• Oversee operational distribution and sales execution for retail partners.
• Analyze POS, inventory, and industry trends.
• Ensure high customer satisfaction and achieve quarterly goals.

Skills

Sales experience

Account management

MS Office Suite

PowerBI

Proficiency in retailer systems

Education

Degree from accredited college or technical school

Tools

ERP or CRM systems (MS Dynamics NAV)

Job description

Overview

Funko & Loungefly Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter. Funko is a purveyor of pop culture and licensed-focused collectibles, holding thousands of licenses and the rights to create tens of thousands of characters—one of the largest portfolios in the pop culture and collectibles industry. Together, Funko and Loungefly bring fans closer to the stories and characters they love through collectibles and lifestyle products. Loungefly is a premium lifestyle brand under Funko, known for its fashion-forward accessories including backpacks, handbags, wallets, and bag charms inspired by pop culture, fandoms, and iconic licenses.

Position Summary

The Key Account Manager – Loungefly is responsible for overseeing operational distribution and sales execution for a portfolio of retail partners carrying Loungefly products. This role partners closely with buyers, marketing, planning, and internal cross-functional teams to drive launches, promotions, and assortments that achieve quarterly sales and profitability goals.

What You’ll Do

• Proactively contact buyers through outgoing calls and emails; actively sell and support Loungefly product categories and collections
• Analyze POS, inventory, and industry trends to recommend Loungefly assortments tailored to each retail partner
• Understand and leverage the S&OP process to drive customer-focused sales and maintain a healthy Loungefly product mix
• Utilize sales and inventory reports to identify licenses, styles, and collections to present to customers
• Identify opportunities to cross-sell Loungefly products and collaborate with broader Funko teams where applicable
• Coordinate with the marketing team on retail-level programs, launches, and promotional initiatives specific to Loungefly
• Identify and grow opportunities with key accounts and collaborate with Sales Management to ensure strategic growth plans are achieved
• Participate in ongoing education and training to stay current on Loungefly product lines, licenses, and fashion trends
• Ensure the highest level of customer satisfaction, resulting in increased productivity and achievement of quarterly goals
• Prepare quarterly and annual sales forecasts for assigned Loungefly accounts to ensure appropriate inventory levels
• Create and deliver presentations tailored to customers’ long-term business needs and category strategies
• Consistently meet or exceed quota and revenue targets
• Maintain strong account relationships and respond to customer needs within required deadlines

What You’ll Bring

• 2-4 years’ experience in a Sales or Account Management role, preferably for a consumer product company selling direct to large, national retailers.
• Proficient in retailer proprietary systems
• Knowledge of collectible/toy/CPG industry and customer trends.
• Out of the box thinker; creative and strategic mindset.
• Understanding of PowerBI
• Proven account management or other relevant sales experience.
• Understanding of S&OP process to drive customer focused sales and build healthy product mix.
• History of successful conflict-resolution and de-escalation of issues with customers.
• Project-oriented, pro-active, creative and self-motivated work style.
• Proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment while consistently delivering superior results within given deadlines.
• Exceptional organization and time management skills.
• Degree from accredited college or technical school preferred.
• Excellent presentation and communication skills, both written and verbal
• Ability to provide reports to management on customer's needs, problems, interests, competitive activities, and potential for new products and services.
• Ability to create and deliver presentations tailored to the audience needs
• Experience with ERP or CRM systems preferred (MS Dynamics NAV)
• Proficiency with MS Office Suite

Salary Information

The base salary range for this position in the selected city is $73,600 - $92,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

What Funko Offers

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!