Key Account Management Team Leader - Bilingual (Eng/Mandrin)

JD.COM; Fontana (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

JD.COM seeks a Key Account Management Team Leader to oversee a team supporting large clients. This role demands leadership in logistics, communication, and operational excellence, while requiring bilingual proficiency in English and Chinese. The position is based in Fontana, CA, offering a competitive salary and career opportunities in a rapidly expanding company.

Qualifications

• Minimum 5+ years in client-facing logistics/account management roles.
• Bilingual in Chinese and English required.
• Minimum 2+ years leading or managing a team.

Responsibilities

• Lead and mentor Key Account Management team to achieve goals.
• Provide executive-level support for escalations and planning.
• Partner with operations for process optimization.

Skills

Communication

Leadership

Conflict Resolution

Analytical Skills

Financial Skills

Education

Bachelor’s degree or above in Supply Chain, Logistics, Business, or related field

Tools

Excel

PowerPoint

CRM/project management tools

Job description

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This range is provided by JD.COM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $120,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from JD.COM

Job Title: Key Account Management Team Leader

Location: Fontana or City of Industry, CA

Job Type: Full-Time

JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!

JD.COM is a Chinese e-commerce company headquartered in Beijing. With revenues more than US152.8 billion in 2023, JD.com is China’s largest retailer by revenue, and ranks #47 on Fortune Global 500.

https://postandparcel.info/157487/news/e-commerce/jd-logistics-announces-significant-expansion/

We are seeking for an experienced Key Account Management Team Lead to oversee a team of Key Account Managers supporting JD Logistics' largest and most strategic 3PL clients. This role requires a strong mix of leadership, client-facing expertise, and operational know-how. You’ll be responsible for team performance, account growth, service excellence, and driving continuous improvement across multiple customer programs. This is a highly visible role that works cross-functionally with operations, finance, IT, and global teams to ensure client satisfaction and long-term success.

PLEASE NOTE: ONLY BILINGUAL (ENG/CHINESE) CANDIDATES WILL BE CONSIDERED FOR THIS ROLE.

Job Responsibilities:

• Lead, coach, and mentor the Key Account Management (KAM) team to achieve client and company performance goals. Set performance targets and establish accountability frameworks for service delivery and client engagement. Support recruiting, onboarding, and professional development of KAMs.
• Strategic Account Oversight
• Provide executive-level support for escalations and strategic planning across top-tier accounts. Oversee customer satisfaction and retention for high-value enterprise accounts. Build long-term relationships with client stakeholders, serving as a trusted logistics advisor.
• Operational Excellence & Process Optimization
• Partner with warehouse operations to resolve issues, implement best practices, and drive efficiency. Collaborate with cross-functional teams to ensure seamless integration of client systems with JDL’s WMS, OMS, and billing platforms. Lead quarterly business reviews (QBRs) and continuous improvement initiatives across the portfolio.
• Guide team in conducting financial analysis, managing P&L for key clients, and identifying revenue or cost-saving opportunities. Ensure contract terms are upheld and billing is accurate and timely.
• Global & Regional Collaboration
• Coordinate with JD teams in China and globally to support cross-border initiatives and strategic growth opportunities. Support implementation of new global client programs in the U.S. and ensure operational readiness.

Qualifications

• Bachelor’s degree or above in Supply Chain, Logistics, Business, or related field.
• Minimum 5+ years of experience in client-facing logistics/account management roles, preferably within a 3PL or e-commerce environment.
• Bilingual in Chinese and English (required).
• Minimum 2+ years of experience leading or managing a team.
• Strong understanding of warehouse operations, system integration, and supply chain performance metrics.
• Excellent communication, leadership, and conflict resolution skills.
• Strong analytical and financial skills, including experience with P&L and contract negotiation.
• Proficient in Excel, PowerPoint, and CRM/project management tools.

Preferred Qualifications

• Experience in WMS/OMS systems or data analytics.
• Familiarity with JD.com/JDL platforms or other global logistics operations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Freight and Package Transportation

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