Key Account Executive, Strategic Voice

Infobip Inc; Chicago (IL); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan with company match

Paid time off: 23 vacation days + 9-9-

Job summary

Infobip Inc is seeking a Key Account Executive – Voice to drive opportunities with Tier 1 A/Ar clients and sell Infobip Voice solutions across the regional territory. This role involves mentoring teammates and collaborating with cross-functional teams to ensure successful Voice deployments.

You will guide customers through technical and commercial aspects, negotiate terms, and help expand Voice usage and revenue while maintaining strong relationships with senior stakeholders.

Qualifications

• B2B sales experience in telecommunications, CPaaS, UCaaS or tech industries.
• Experience managing enterprise accounts and driving revenue through cross-sell/upsell.
• Knowledge of Voice solutions (SIP Trunking, VoIP, Voice APIs, WebRTC) desired.

Responsibilities

• Sell Infobip Voice solutions (SIP Trunking, Voice API, WebRTC, etc.) to Tier 1 accounts.
• Manage end-to-end client relationships for the first 12 months, focusing on Voice adoption and growth.
• Develop solution proposals covering technical and commercial Voice components.
• Forecast and allocate account resources, plan strategies, and expand touchpoints.

Skills

B2B Sales

Enterprise Accounts

Voice/Telecom Knowledge

Consultative Selling

Commercial Skills

Stakeholder Management

Communication Skills

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

What this role is all about

The Key Account Executive – Voice is an individual contributor role within the regional structure, with a direct reporting line to the Squad Lead. The main goal of this role is to identify business opportunities with current and prospective high touch clients (Tier 1 A/Ar), and to sell Infobip’s product and service offering — with a dedicated focus on Infobip Voice solutions — while proactively recommending the best communication and Voice related use case solutions to our clients. In addition to core sales activities, the Key Account Executive – Voice is typically one of the most experienced sales representatives. It is therefore expected that he/she shares knowledge with team members, mentors newly onboarded sales colleagues, and supports less experienced team members by answering technical and procedural questions — including those related to Voice products, capabilities, and best practices.

What you'll do

• Sells a subset of products or services — including Infobip Voice solutions (SIP Trunking, Voice API, WebRTC, Number Masking, Branded Calling, Authentication, BYOC) — directly or via partners to a provided target account list within the designated geographical territory (Tier 1 (A, Ar)).
• Supports end-to-end client relationship for the first 12 rolling months (NRR, cross-sell, upsell & acquisitions), with a special focus on Voice product adoption, onboarding and usage growth.
• Maintains a mature and structured approach to account acquisition during the first 12 months following service activation, ensuring Voice readiness and technical fit where applicable.
• Develops solution proposals encompassing all aspects of the application, including Voice-specific technical and commercial solution components.
• Manages sales through forecasting, account resource allocation, account strategy and planning, while expanding touchpoints and footprint in key accounts — including identifying Voice opportunities and increasing Voice traffic and revenue.
• Works closely with the CSE to develop proper account planning and customer journey mapping, ensuring appropriate technical scoping and feasibility for Voice use cases.
• Negotiates pricing and contractual agreements to close the sale, including Voice routing, coverage, and compliance‑related commercial terms.
• Builds and maintains strong client relationships, serving as a trusted advisor while ensuring healthy Voice performance, quality, and customer satisfaction.
• Coordinates with service delivery teams for deployment and ongoing delivery of the product suite, including Voice onboarding, routing setup, and BYOC integrations.
• As a leading contributor, provides direction and mentoring to others, sharing Voice product knowledge, best practices and sales learnings.
• Works in a non‑routine and highly complex environment, requiring the application of advanced technical and business skills, especially in the area of Voice communications and infrastructure.

What makes you a strong fit

• B2B Sales Experience: Proven experience in B2B sales, account management, or business development within the telecommunications, CPaaS, UCaaS, VoIP, or technology industry.
• Enterprise Account Management: Experience managing strategic or enterprise accounts, building long‑term customer relationships, and driving revenue growth through cross‑selling and upselling.
• Voice / Telecom Knowledge: Good understanding of Voice solutions and telecommunications technologies, such as SIP Trunking, VoIP, Voice APIs, WebRTC, or similar solutions.
• Consultative Selling: Ability to understand customer business needs and translate them into commercial solutions, working closely with technical teams when needed.
• Commercial Skills: Experience with account planning, pipeline management, forecasting, negotiations, and achieving revenue targets.
• Stakeholder Management: Ability to build relationships and engage with senior‑level stakeholders within enterprise customers.
• Communication Skills: Strong presentation, communication, and negotiation skills.

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance‑driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - Our hybrid, office‑first setup brings people together in the office, with work‑from‑home flexibility and flexible working hours.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work‑life balance and Well‑being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long‑term opportunities in our Hubs worldwide.

Additional Information

Salary Range: $120,000-$150,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job‑related knowledge, experience, education, and skillset). This role is also eligible for quarterly discretionary bonus.

Benefits & Perks

• Medical, Dental, and Vision insurance
• Basic life insurance
• 401(k) plan participation with company match
• Short‑term and long‑term disability insurance
• Wellness plan of up to $500/year pro‑rated based on hire date
• PTO: Accrual of up to twenty‑three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
• Additional leave time for marriage, relocation, bereavement, and other major life events
• Twelve (12) weeks of paid parental leave
• Participation in employee share ownership plan (ESOP)
• Fourteen (14) paid holidays annually

While some benefits may vary by location, our goal remains the same: to support your growth, well‑being, and success - wherever you are.

Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross‑border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Life at Infobip - Infobip From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all. Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide. Join a company that values your growth, well‑being, and success.