Key Account Executive Healthcare

Staples, Inc.; Illinois; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading office supplies company is looking for a Key Account Manager to drive account growth and sales. The role requires strategic engagement with customers and collaboration with internal teams to enhance profitability. The ideal candidate should have strong sales experience and the ability to manage complex client relationships. Competitive benefits and flexible PTO are offered.

Benefits

Flexible PTO

401(k) company match

Health and wellness programs

Qualifications

• 4–6 years of successful sales experience in Office Supplies.
• 3+ years of experience with Microsoft Office and similar tools.
• Strong ability to interface with senior client levels.

Responsibilities

• Utilize selling tools to prioritize activities and document customer engagements.
• Lead the Key Account selling team to execute the account growth plan.
• Grow the book of business at the master account level.

Skills

Sales experience

Client management

Consultative selling

Negotiation

Presentation skills

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

This job description outlines a Key Account Manager role focused on driving account growth and profitability by securing incremental and renewal contractual commitments from Economic Buying Influences (EBIs) and Technical Buying Influences (TBIs) across categories, and driving sales at sites and with power users. The role is strategic, expected to engage remotely (phone, video, face to face) and via digital tools.

Responsibilities

• Utilize prescribed selling tools to prioritize activities, document customer engagements and information (e.g., Prioritized Insights and SFDC).
• Lead the Key Account selling team (category experts, site development, CSM, sales engineers, etc.) to execute the account growth plan.
• Collaborate with Revenue Management on opportunities for discretionary pricing and pass BPIs based on contract language.
• Demonstrate high business acumen and sales methodologies to discover incremental opportunities and align with customer vision and initiatives (I&D, sustainability, HR); understand the competitive landscape.
• Engage with the customer’s buying process to support product selection and standardization of product assortments.
• Coordinate with CSM to manage customer experience and maintenance requests.
• Grow the book of business by pursuing programmatic and transactional opportunities at the master account level across all categories; drive sales through program compliance at all sites.
• Establish and maintain relationships with senior executives within the customer base.
• Drive incremental sales and profitability; create growth strategy based on customer needs; execute strategies defined by senior leadership.
• Incorporate customer feedback into sales approach; provide Staples solutions to customer challenges.
• Provide feedback from customers to leadership and support teams; communicate growth strategy across customers/sites.
• Coordinate internal teams (Revenue Management, Category Specialists, Support teams) and maintain professional daily communications with prospects and customers.

Qualifications

• Basic qualifications: High school diploma or GED; 4–6 years of successful sales experience; 4–6 years in Office Supplies (facility/breakroom, technology products, business furniture, print and promotional products); 3+ years in Microsoft Office and similar tools; 4–6 years in consultative selling, solutions selling, insight selling, negotiation and advanced client management.
• Preferred qualifications: Bachelor's degree; proficiency in Microsoft Office; cross-functional experience in a large, complex company; prior account management and Fortune 1000 experience; track record of exceeding quota; experience with B2B sales; ability to retain and grow accounts; complex deal shaping from start to finish; ability to interface with senior client levels; strong presentation skills (face-to-face and virtual).

We Offer

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and 7 observed holidays.
• Online and retail discounts; company match 401(k); health and wellness programs; other benefits.

Note: Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by law.

Location/Eligibility

You are required to live in IL, KY, IA, AL, MO or WI to be eligible.

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