Key Account Director - CRM & Industry Solutions MRD

SmartRecruiters, Inc.; Pacific, Northern (MO, KY); Hybrid; USD 140,000 - 195,000; Full time

Job summary

ServiceNow is seeking a Senior Key Account Director for CRM & Industry Solutions MRD to lead strategic sales initiatives and oversee key enterprise accounts. You will drive AI-infused workflows, coordinate with account teams, and align with companyValue principles to win complex deals.

Join a fast-moving org focused on digital transformation, with a outcomes-driven culture and cross-functional collaboration across sales and solutions teams.

Qualifications

• Experience integrating AI into business workflows.
• 7+ years ROI knowledge for specialty solutions areas.
• Experience as AE or in sales/customer service role.
• Understanding of business sales processes.

Responsibilities

• Support territory strategy and planning to improve vertical alignment and account targeting.
• Provide input to AE during account planning based on strategy.
• Ensure alignment with Now Value principles in territory planning.
• Help customers envision digital transformation value and develop strategy with account teams and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement.
• Coach AEs, ADRs, ACE to identify opportunities and manage the sales cycle.
• Adapt time allocation to the needs of the territory and account team and celebrate successes.

Skills

AI integration

ROI analysis

AE experience

Sales process knowledge

Job description

Key Account Director - CRM & Industry Solutions MRD

• Full-time
• Employee Type: Regular
• Region: APAC - Asia Pacific
• Work Persona: Required in Office

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Solution Sales Manager will oversee market success of ServiceNow's [insert specific product line] products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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