Key Account Director

Amgen Inc.; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

Amgen seeks a Rare Disease Key Account Director to lead a team of KAMs and partner with health systems, clinics, and infusion centers to improve patient access and care. The role demands strategic account planning, contracting oversight, and strong leadership to translate portfolio objectives into actionable plans.

You will drive performance reviews, build stakeholder maps, and ensure compliant execution while advancing site-of-care readiness and reimbursement strategies.

Qualifications

• Doctorate or equivalent with 4+ years in sales, marketing, account management, or related commercial experience and 4 years of managerial experience.
• Experience leading account management or field commercial teams serving complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue-cycle considerations, and site-of-care decision drivers.
• Executive communication, problem solving, influence, and change leadership skills across clinical, administrative, and internal stakeholders.

Responsibilities

• Lead a team of KAMs to overcome access and site-of-care barriers.
• Drive account strategy and performance reviews with cross-functional partners.
• Develop talent and coach team members for career progression.
• Translate national portfolio strategy into geography- and account-specific plans.
• Monitor performance and ensure compliant execution across accounts.
• Collaborate with contracting, pricing, trade, analytics, and legal/compliance partners.

Skills

People leadership

Account management

Strategic account planning

Contracting & negotiation

Reimbursement knowledge

Executive communication

Education

Doctorate degree

Master's degree

Bachelor's degree

Job description

Career Category Sales Job Description HOW MIGHT YOU DEFY IMAGINATION? At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity‑related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award‑winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Live What you will do

The Rare Disease Key Account Management team’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key stakeholders in targeted accounts through focus in the therapeutic areas that Amgen's Rare Disease products are indicated.

The Rare Disease Key Account Director (KAD) leads a team of Key Account Managers (KAMs) responsible for unlocking operational and access challenges related to appropriate therapies across health systems, specialty clinics, infusion centers, and sites of care to grow the overall rare disease business in the assigned accounts and market. The KAD sets direction and builds team capability to identify account‑level barriers and execute targeted strategies that help enable appropriate access to therapy, strengthen clinic readiness, optimize buy‑and‑bill operations, and support a reliable patient experience across the rare disease treatment journey.

Responsibilities:

• People Leadership & Team Capability Lead, coach, and develop a team of KAMs, establishing clear priorities, performance standards and expectations, and accountability for business outcomes and compliant execution.
• Build KAM capability in strategic account planning, stakeholder engagement, contracting, access, site enablement, and use of account data and insights.
• Attract, select, develop, and retain KAM talent; provide ongoing coaching, feedback, and development opportunities that strengthen individual performance and prepare team members for future career opportunities at Amgen.
• Lead regular team business and account strategy reviews to set priorities, allocate resources, share best practices, monitor performance, and ensure completion of required training and compliant execution.
• Account Strategy & Enterprise Value Translate national and portfolio strategy into geography and account‑specific priorities and execution plans that connect portfolio objectives to customer priorities, including clinic growth, patient access, site‑of‑care efficiency, and treatment continuity.
• Ensure the team assesses the business environment across assigned accounts to identify access, operational, economic, and care‑delivery barriers that affect appropriate rare disease patient access and care delivery.
• Lead account strategy and business reviews that translate data and field insights into clear opportunity hypotheses, action plans, performance measures, and timely adjustments to execution.
• Support KAMs in building stakeholder maps and engaging priority clinical, administrative, and operational stakeholders.
• Access, Contracting & Site Enablement Provide leadership and oversight for account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
• Partner with KAMs and internal colleagues to identify and address barriers related to contracting, customer membership, ordering, distribution channel, formulary or pathway decisions, and product availability.
• Guide team efforts to improve reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and other buy‑and‑bill workflows.
• Ensure the team enables sites of care through education, workflow support, and coordinated resources that strengthen operational readiness to support patient care.
• Cross‑Functional Leadership & Performance Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners.
• Represent the account perspective and voice of the customer in cross‑functional planning, balancing customer needs with Amgen business goals.
• Monitor team and account performance, remove barriers to execution, and adapt priorities to deliver against agreed objectives in a compliant manner.
• Provide timely, actionable feedback to internal partners on customer needs, field execution, program effectiveness, competitive dynamics, reimbursement trends, operational barriers, and opportunities to strengthen rare disease patient access.

Win What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications Doctorate degree and 4 years of sales, marketing, account management, or related commercial experience OR Master’s degree and 8 years of sales, marketing, account management, or related commercial experience OR Bachelor’s degree and 10 years of sales, marketing, account management, or related commercial experience AND 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources.

Preferred Qualifications:

• Demonstrated strength as a people leader, including building trust, developing talent, and holding teams to a high standard of behaviors and results.
• Experience leading account management or field commercial teams serving complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy‑and‑bill environments.
• Demonstrated ability to lead strategic account planning, account performance reviews, and multifunctional account teams.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue‑cycle considerations, and site‑of‑care decision drivers.
• Experience with contracting, account negotiation, IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem solving, influence, and change leadership skills across clinical, administrative, and internal stakeholders.
• A patient‑centered, compliant approach to customer engagement, solution development, and team leadership.

Travel Requirements

Approximately 40 – 60% travel, including customer meetings, field coaching, internal planning, and industry events.

Thrive What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well‑being.

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan
• Stock‑based long‑term incentives
• Award‑winning time‑off plans and bi‑annual company‑wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Application deadline

Amgen's application deadline is 11/30 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

. Salary Range USD - USD Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen.