Key Account Coordinator (Tulsa, OK)

Ace Hardware Corporation; Tulsa (OK); On-site; Full time

Job summary

A leading company in the hardware retail industry seeks a Key Account Coordinator in Tulsa, OK. In this full-time position, you will enhance customer relationships by ensuring order fulfillment and effective communication within a teamwork-oriented environment, while embodying the core values of Service and Excellence.

Benefits

Competitive Wages

Incentive Award Programs

Vacation Pay

Sick Pay

Paid Holidays

401(k) with Company Match

Medical/Dental/Vision Benefits

Training & Development

Qualifications

• Clear understanding of sales operations and fundamentals required.
• Ability to engage others and foster collaboration is vital.
• Must have excellent detail orientation and follow-up skills.

Responsibilities

• Manage customer relationships through calls and orders.
• Support the fulfillment and procurement processes.
• Consult with customers to determine their needs.

Skills

Interpersonal Skills

Negotiation

Conflict Resolution

Attention to Detail

Teamwork

Tools

Excel

Word

PowerPoint

Outlook

Job description

Key Account Coordinator (Tulsa, OK) page is loaded

Key Account Coordinator (Tulsa, OK)

Apply locations Store 680 - B2B CFC - Tulsa, OK time type Full time posted on Posted 10 Days Ago job requisition id REQ-27955

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Summary

The Key Accounts Coordinator will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of supporting all sales functions for the assigned market(s).

Essential Duties and Responsibilities

· Receive calls and take orders from customers.

· Submit and fulfill customer orders on the website.

· Serve as a first line web site support for the assigned customer base.

· Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.

· Consistently work to help customers place their own orders on the website as they are able.

· Consult with customers to establish their whole/complete needs.

· Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.

· Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.

· Work with and manage Ops Technology/Yardi (property management software) orders with field sales representatives.

· Additional duties and responsibilities as needed and assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

o SERVICE – Amaze our customers, our associates, and our communities by delivering on our helpful promise.

o PASSION – Showing our love for the work we do, our customers, and our associates.

o RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.

o INTEGRITY – An authentic commitment to moral and ethical behavior.

o TEAMWORK – Together we can achieve extraordinary things.

o EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications

· Clear understanding of sales operations, commercial/B2B sales and business fundamentals.

· Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.

· Able to foster teamwork and collaboration.

· Able to motivate others both internally and externally to perform enthusiastically.

· Must have excellent attention to detail and follow up.

· Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.

· Ability to work independently and during flexible hours.

· Standing, walking, lifting (up to 50 lbs.) and climbing.

Compensation Details

$19.00/hour

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/Westlake_External

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Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

About Westlake Ace Hardware

Westlake Ace Hardware Benefits

Westlake Ace Hardware offers a variety of perks and benefits such as:

• Competitive Wages
• Incentive Award Programs
• Vacation Pay
• Sick Pay
• Paid Holidays
• Bereavement Pay
• Helping Hands
• 401(k) with Company Match
• Benefits (Medical/Dental/Vision & More)
• Associate Assistance Program
• Life Insurance
• Short-Term Disability Benefits
• Training & Development
• Recognition
• Associate Discounts
• Anniversary & Service Awards
• Talent Search Referral Bonuses
• Community Service Involvement

Our Culture

The sentiment of a newly hired associate says it all: “I chose Westlake Ace for several reasons, which all circle back to having strong core values and being committed to living those core values out.” What draws people to work with us (and stay with us) is our company culture. We believe commitment to our core values of Service, Passion, Respect, Integrity, Teamwork, and Excellence help make us a great company and create a wonderful work environment. We aren’t a perfect company, but our culture is reflected in a statement that is often repeated by our associates – “We are family!”