Key Account Coordinator

Herc Rentals; Raleigh (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) match

Employee Stock Purchase Program

Paid Time Off

Job summary

Herc Rentals is seeking a Key Account Coordinator in Raleigh, NC to act as the single point of contact for key customers within the district. You will coordinate branch activities, manage reservations and opportunities, and provide timely responses to inquiries.

You will schedule equipment deliveries and pickups, and help maximize revenue through superior service. Qualifications include a Bachelor's degree and solid experience with MS Office; familiarity with SFDC and Service Cloud is a plus.

Qualifications

• Experience in client-facing roles or account coordination.
• Strong computer skills and reporting abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as single point of contact for key customers within the district.
• Coordinate branch activities and manage reservations and opportunities.
• Answer inquiries, resolve issues and schedule deliveries/pickups.
• Generate and analyze daily business reports and drive sales via service excellence.

Skills

Customer engagement

Multi-tasking

Communication skills

Education

Bachelor's degree

Tools

SFDC

Service Cloud

MS Office

Job description

Career Opportunities: Key Account Coordinator (71890)

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

The Key Account Coordinator position is designed to resolve our customers’ needs as a single point of contact, coordinate the activities of all personnel within the branch, and provide the reporting and tracking of all daily business activities within a district. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself.

What you will do...

• Centralized support for Reps within the District to run reservations and opportunities
  • Assigned Customers
    • Key Customers to the District that require a “Single Point of Contact”
    • Customers that do business Regionally/Multi-Regionally that are not handled by Customer Care/Central Res where order flow is excessive for local managing.
    • Adept at sourcing fleet within District/Region to fill orders. Escalation process with DM/RVP/RFM
• Answer customer inquiries and resolve their issues/concerns
• Schedule delivery and pick up of equipment
• Maximize/generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing
• Provide customers with expert advice on the selection, operation, and maintenance of all the various types of equipment
• Additional Responsibilities:
  • Generate, process, analyze and review the daily business reports

Requirements

• Professional working experience preferred
• Valid driver’s license
• Bachelor's degree preferred
• Work out of separate office within Branch. Position not located on counter and not remote.
• Participate in Sales meetings, District management meetings and SFDC
• Work in Service Cloud being linked to other Regional Key Account Coordinators for back-upand team communications
• Excludes ProSolutions and HES
• District Cost center allocated to supported District Branches
• Customer Solutions & Ops Support: Support role in terms of strategy, training & systems andbackup
• Solid and proven computer skill set (knowledge of MS Office is preferred)

Skills

• Ability to engage in natural verbal interaction with customers
• Able to walk into unfamiliar environments and adjust rapidly to the setting
• Multi-task on multiple assignments within a fast-paced environment

Pay Range:$70,000 per year

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.