Key Account Coordinator

Herc Rentals Inc; Raleigh (NC); Sur place; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Coverage

401(k) plan with company match

Paid Time Off

Résumé du poste

Herc Rentals is seeking a Key Account Coordinator in Raleigh, NC to be the single point of contact for key customers, coordinate branch activities, and report daily district performance.

You will schedule equipment deliveries, respond to inquiries, and drive incremental revenue through superior service and proactive outreach, leveraging SFDC/Service Cloud for coordination.

Qualifications

• Professional working experience preferred.
• Valid driver’s license.
• Bachelor’s degree preferred.
• Work out of a separate office within Branch; not remote.
• Experience with SFDC/Service Cloud.

Responsabilités

• Provide centralized support for Reps within the District to run reservations and opportunities.
• Answer customer inquiries and resolve issues/concerns.
• Schedule delivery and pickup of equipment.
• Maximize/generate additional sales revenue through superior customer service on existing orders and outbound telemarketing.
• Provide customers with expert advice on equipment selection, operation, and maintenance.
• Generate, analyze and review daily business reports.

Connaissances

Verbal communication

Adaptability

Customer service

Attention to detail

Multi-tasking

Formation

Bachelor's degree preferred

Outils

MS Office

Description du poste

Job Title: Key Account Coordinator

Raleigh, NC, USA, 27603

Employment Status: Full-time

Posting Start Date: 9/30/26

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

The Key Account Coordinator position is designed to resolve our customers' needs as a single point of contact, coordinate the activities of all personnel within the branch, and provide the reporting and tracking of all daily business activities within a district. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself.

What you will do

• Centralized support for Reps within the District to run reservations and opportunities
  • Assigned Customers
    • Key Customers to the District that require a "Single Point of Contact"
    • Customers that do business Regionally/Multi-Regionally that are not handled by Customer Care/Central Res where order flow is excessive for local managing.
    • Adept at sourcing fleet within District/Region to fill orders. Escalation process with DM/RVP/RFM
• Answer customer inquiries and resolve their issues/concerns
• Schedule delivery and pick up of equipment
• Maximize/generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing
• Provide customers with expert advice on the selection, operation, and maintenance of all the various types of equipment
• Additional Responsibilities
  • Generate, process, analyze and review the daily business reports

Requirements

• Professional working experience preferred
• Valid driver's license
• Bachelor's degree preferred
• Work out of separate office within Branch. Position not located on counter and not remote.
• Participate in Sales meetings, District management meetings and SFDC
• Work in Service Cloud being linked to other Regional Key Account Coordinators for back-upand team communications
• Excludes ProSolutions and HES
• District Cost center allocated to supported District Branches
• Customer Solutions & Ops Support: Support role in terms of strategy, training & systems andbackup
• Solid and proven computer skill set (knowledge of MS Office is preferred)

Skills

• Ability to engage in natural verbal interaction with customers
• Able to walk into unfamiliar environments and adjust rapidly to the setting
• Customer service focused
• Attention to detail
• Multi-task on multiple assignments within a fast-paced environment

Req #: 71890

Pay Range: $70,000 per year

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.