Kennedy School Night Auditor

McMenamins Inc.; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Night Auditor to handle nightly accounts and front desk operations. The role involves working late hours, requiring self-management and a commitment to customer service. Ideal candidates will have prior experience in hotel accounting tasks, excellent attention to detail, and the ability to work independently.

Qualifications

• Previous night audit, hotel, or accounting experience required.
• Comfort with computers and flexible schedule necessary.
• Must demonstrate excellent customer service and problem solving.

Responsibilities

• Manage nightly closing accounts accurately and in a timely manner.
• Provide front desk services including checking guests in and out.
• Maintain a positive attitude and ensure guest satisfaction.

Skills

Attention to detail

Customer service

Problem solving

Self-motivated

Education

First Aid CPR certification

Tools

Computers

Job description

TITLE: Night Auditor
REPORTS TO: Hotel Manager & General Manager
FLSA CLASS: Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed

Description of the Position:
This position is responsible for the accounting of each night’s closing and serves as the hotel front desk clerk. Typically the shifts for this position are between 9pm to 7am or 10pm to 8am every day but may vary dependent on business needs and the manager’s discretion. Duties include extensive computer work; trouble shooting inaccuracies; documentation and communication; checking hotel guests in and out; taking reservations in person or by phone; working multiple line phone service; operating a POS terminal; handling money; cleaning; stocking supplies; signing property keys, radios, and pagers in and out to employees and guests; navigating guests around property features; and most importantly, insuring the satisfaction of all our guests. Since the auditor is at times the only employee on duty, this position also requires training on emergency procedures and understanding and implementation of McMenamins policies on crisis management. Due to the late-night hours of this position, the auditor must be self-motivated, self-managing, be able to prioritize tasks and must stay alert and awake throughout the shift. Above all this position requires a positive attitude and dedication to providing excellent customer service in person, on the telephone, or by other means of correspondence. This job can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. The night auditor must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties are assigned by the Manager.

Requirements of the Job:

• Previous night audit, hotel or accounting experience is required
• First Aid CPR certification required
• Knowledge of and comfort with computers
• Flexible schedule including evening, graveyard, weekend, and holiday availability required

Essential Functions of the Job:

• Accurate and timely accounting of all nightly closings
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Excellent attention to detail
• Effectively solve routine problems quickly and effectively while adhering to company policy
• Communicate clearly and professionally with employees and customers
• Work effectively independently or as a member of a team
• Remain calm and friendly in stressful situations
• Extensive computer use, including extensive keyboard usage and the ability to use spreadsheets
• Working on your feet for long periods including standing, walking and stair climbing
• Traveling between individual departments on the property to gather needed information
• Safely lift and carry heavy objects with the help of another person if necessary
• Ability to perform regular front desk duties outside the scope of night audit accurately

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service.
Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

E.O.E

Qualifications

Skills

Preferred

Novice

Behaviors

Preferred

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

:

Motivations

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Self-Starter

: Inspired to perform without outside help

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.