Kendall Toyota Express Service Advisor

Kendall Ford Inc; Eugene (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Kendall Auto Group is seeking an Express Service Advisor for their fast-paced Service Department in Eugene. This role requires excellent customer service and communication skills, as well as knowledge of automobile maintenance. Join a team that emphasizes teamwork and offers career development opportunities.

Benefits

Competitive pay plan / no cap on earnings

Substantial bonus program

Career path development opportunities

Competitive paid time off

Medical, Dental and Vision insurance

401(k) plan with Fidelity

Discounts on parts, service and vehicle purchases

Qualifications

• 2 years of service writing experience preferred.
• Knowledge of automobile repair and maintenance is essential.
• Valid driver’s license and good driving record required.

Responsibilities

• Interface with customers and technicians to identify vehicle repairs.
• Schedule service appointments and maintain customer information.
• Communicate with customers via phone, email, and chat.

Skills

Customer Service

Time Management

Communication

Sales Skills

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for an Express Service Advisor to join our Service team. At Kendall Toyota of Eugene, our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!

Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.