Kalamazoo Field Service Supervisor

HECO; Kalamazoo (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

On-the-job Training

401K Employer Match

Medical, Dental and Vision plans

Relocation assistance available

Job summary

HECO is seeking a Field Service Supervisor to lead our field operations, quote and schedule work, and manage a small team. You will collaborate with sales and our operations manager to grow the service base while meeting monthly targets.

Ideal candidates bring 5+ years in electric motor field service with project management, comfort presenting to customers, and willingness to travel up to 50% to sites.

Qualifications

• 5+ years of electric motor field service experience with project management.
• Experience with above NEMA frame motors up to 10,000HP.
• Ability to present to customers about industry-leading techniques.
• Willingness to travel ~45–50% of the time.
• Detail-oriented in fast-paced environments.
• Experience writing technical reports after completed work.
• Strong cross-department communication.
• Culture fit with HECO core values.

Responsibilities

• Lead Field Service team in day-to-day operations.
• Quote and schedule all field service-related work.
• Responsible for department monthly P&L.
• Lead, Manage, and train service technicians.
• Recruit, hire, and train additional service technicians.
• Create/review service reports for customers.
• Ensure all technicians are up to date on required safety training.
• Be onsite and main customer contact for large projects.
• Occasionally onsite for team growth and project execution.

Skills

Field service management

Project management

Electrical testing

Vibration analysis

Shaft alignment

Customer communication

Travel readiness

Job description

Who We Are:

Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what’s going on, 2) get rid of the issue, and 3) stop the issue from happening again. Warwood Armature is now part of the HECO organization, and this partnership offers a combined 165 years of experience in the reliable and efficient use of electric motors and rotating equipment to additional industries and geographic areas and creates a unique wealth of DC motor knowledge and capabilities. We serve customers across a wide range of industries, including power generation, steel and other metals, coal, shale, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate and cement, original equipment manufacturers (OEMs), and other manufacturing. When you work for HECO, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Dedicated to the right way, can do attitude, respectful honesty, get stuff done, and team fellowship.

Responsibilities And Expectations

HECO's Field Service Supervisor will be responsible for job quoting, scheduling, and completion of all field service- related jobs and tasks. They will work closely with our sales team and operations manager to help maintain as well as grow our current field service customer base. This person will be responsible for up to (4) direct reports at a time. The Field Service Supervisor will make sure that department sales, profit, and growth goals are met.

• Lead Field Service team in day-to-day operations.
• Quote and schedule all field service-related work.
• Responsible for department monthly P&L.
• Lead, Manage, and hold technicians accountable.
• When necessary, recruit, hire, and train additional service technicians.
• Create/review all service reports prior to sending them to customers.
• Ensure all technicians are up to date on all required safety training and tasks.
• Be onsite and be main customer contact while overseeing large projects.
• Will be required onsite often to start while the team is continued to be grown and advanced

Ideal Candidates will:

• 5+ Years of electric motor field service experience with project management experience.
• Experience with working on above NEMA frame motors up to 10,000HP
• Have the ability to give presentations to customers about industry leading techniques and services.
• Fit within the HECO culture and share the same core values as the company and its team.
• A highly detailed individual who can excel in a fast paced, quickly changing environment.
• Growth oriented in nature – excited to be part of a company that is focused on growth.
• Ability to perform onsite tasks such as electrical testing, vibration analysis, shaft alignments etc. (Must be willing to get dirty)
• Experience writing technical reports following completed work.
• Great communicator with the ability to work with cross departmental personnel and people with various backgrounds and personalities.
• Willingness & flexibility to travel to customer sites and stay overnight to perform work or have meetings roughly 45-50% of the time.

Benefits

• Paid Time Off
• On-the-job Training
• 401K Employer Match
• Medical, Dental and Vision plans
• And more!

Pay Range:

• HECO strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.
• Relocation assistance is available. If you are the right fit and you’d like to be here, we’ll make it happen.

HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.