Kalamazoo Area New Way Donation Driver City Life City Life - New Way Kalamazoo, MI

Yfcnin; Kalamazoo (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established nonprofit organization is seeking a dedicated Donation Driver and Attendant to join their team. This role involves picking up donations, processing sales, and mentoring teen employees, all while providing exceptional customer service. The position offers a unique opportunity to engage in community service and ministry activities, fostering relationships with volunteers and donors. If you are passionate about making a difference and thrive in a dynamic environment, this role is for you. Join a mission-driven organization where your contributions will have a lasting impact on the community.

Qualifications

• High School Diploma required, Associate degree preferred.
• Valid Michigan Driver’s License and experience with large vehicles.

Responsibilities

• Pick up and process donations, ensuring excellent customer service.
• Oversee teen employees, mentoring them in work ethics.
• Maintain a clean and safe work environment.

Skills

Customer Service

Team Management

Communication Skills

Problem Solving

Physical Stamina

Education

High School Diploma

Associate Degree

Tools

Forklift

Cash Register

Point of Service System

Job description

The position of Donation Driver and Attendant is at New Way YFC Thrift Store and is responsible for the pick-up of merchandise from donors, safely packing the merchandise in the New Way Thrift Truck, returning to the store, and unpacking merchandise from the truck. This position will also interact with the public, process sales transactions, receive donated items, process donations, and restock the store. This position also oversees teen employees, developing their skills and mentoring them in work ethic. There will be opportunities to be involved in direct ministry activities, as New Way is a ministry site for Kalamazoo Youth for Christ. Building relationships with adult and teen volunteers is a key job function.

Essential Functions

New Way Team Member Responsibilities:

• Arriving at the work site with enough time to be ready to work at the start time.
• Arriving in the designated work uniform.
• Maintaining a positive and professional attitude; no cursing, foul language, or offensive speech are permitted.
• Being the best possible steward of the resources with which New Way has been entrusted.
• Demonstrating a strong work ethic; making the most of every work hour and serving others while doing so.
• Sorting, tagging, and hanging clothing as directed.
• Intaking and sorting donations.
• General housekeeping, as directed.
• Checking out customers and bagging items while demonstrating excellent customer service.
• Maintaining a clean and safe work environment.
• Reporting any safety concerns to the General Manager or staff member in charge.
• Completing all assigned tasks on time as directed by the New Way General Manager or staff member in charge.
• Assisting with any other tasks as directed by the New Way General Manager.
• Maintaining personal integrity and professional courtesy at all times.

Position Requirements

• Load, unload, and assist in sorting and pricing all donated materials.
• Screen for product usability.
• Communicate with store management regarding incoming donations.
• Occasionally supervise volunteers or interns, making their experience on the truck meaningful and enjoyable.
• Drive the New Way vehicle to pick up and return donated goods to the store.
• Make deliveries to customers as required.
• Maintain an effective working relationship with all store staff, volunteers, donors, and customers.
• Operate a forklift.
• Answer telephone and provide store information, and directions, meeting the caller's needs.
• Manage requests from donors and produce daily pickup schedules.
• Coordinate helper schedule with the General Manager.
• Routine cleaning and straightening of Store vehicles, keeping them neat and clean.
• Screen for product usability when donors call, email, or bring in donations.
• Other duties as assigned by the General Manager or Supervisory Staff.
• Cash register and cash handling; learning a Point of Service System.
• Display excellent phone skills.
• Deal patiently with difficult customers.
• Stocking and inventory management.
• Ability to lift and carry up to 75 lbs.
• Ability to move large furniture with carts or dollies.

Spiritual Responsibilities

• Seek God’s guidance and wisdom, through prayer and meditation, for the organization as a whole as well as for specific ministry initiatives.
• Participate and lead regular times of prayer, devotion, and worship as a regular aspect of your role within YFC.
• Teach and preach from the Holy Bible at YFC staff meetings, conferences, camps, and events.
• Model empathy, humility, and care for all people. This includes promoting equity and inclusion in word and in the practice of faith expression.

YFC employees have an opportunity to be commissioned or licensed as a minister of the Gospel through the established Youth for Christ process, and/or ordained by an outside body recognized by Youth for Christ USA.

Credentials Required & Preferred Education

• High School Diploma and Associate degree preferred.
• Valid Michigan Driver’s License.
• Experience driving a Box Truck or large vehicles.
• Ability to operate or learn to operate the New Way truck liftgate.
• Ability to spend the majority of the shift out on pick-ups within the greater Kalamazoo area.
• Work may require climbing in and out of the New Way Thrift truck, considerable standing, bending, kneeling, and reaching in awkward and tiring positions.
• Minimum of six months’ work experience.
• Must have a valid driver’s license and maintain a good driving record.
• A passion to drive production, sales, customer service, and customer experience is a must.
• Management experience is a plus.

EOE Statement

YFC is classified as an Association of Churches and as such our hiring practices reflect that designation. As a religious nonprofit organization, Youth For Christ incorporates within each leader role, the requirement to model, teach, share and live the faith. The relationship between YFC’s mission and each of its leaders is its lifeblood and as such does at all times and in all instances reserve the right to make employment decisions based upon a person’s religious beliefs, personal character and lifestyle consistent with our understanding of the Bible or with our overall goals and requirements for Christian ministry.

We seek to create a workplace that is intentional about Kingdom Inspired Diversity. Our commitment to our employees extends to their opportunities for growth, development, promotion, training and compensation.

We will make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue hardship to the organization.