Juvenile Probation Officer II: CORE Case Manager

Williamson County; Georgetown (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Williamson County Juvenile Services seeks a dedicated Probation Officer II to provide case management and supervision for youths on assigned caseload. The role emphasizes trauma-informed practices and ongoing collaboration with courts, schools, and community partners.

Responsibilities include investigations, reporting social histories, testifying in court, and coordinating programs such as Family Nights, while maintaining compliance with TJJD standards and county policies.

Qualifications

• Must have Bachelor's degree from accredited college or university (THECB).
• Two years of full-time work experience in juvenile supervision related field.
• Must be at least 21 years of age and have non-disqualifying criminal history.

Responsibilities

• Provide case management and supervision of youth on assigned caseload using trauma-informed practices.
• Perform investigations and submit social histories and recommendations to court(s).
• Interview and counsel offenders and families in development and rehabilitation.
• Attend juvenile court and testify in hearings regarding youth on caseload.
• Coordinate, supervise and facilitate special programs (e.g., Family Nights).
• Develop relationships with law enforcement, schools, courts, and community organizations.

Skills

Trauma-informed practices

Case management

Supervision

Interagency collaboration

Bilingual Spanish speaker

Education

Bachelor's degree

Job description

Reporting directly to a Juvenile Probation Supervisor or Field Counseling Supervisor, responsible for providing case management and supervision of youth on assigned caseload using trauma-informed practices. Level II of II in Juvenile Probation.

• Understands, practices, and promotes the vision of Williamson County Juvenile Services
• Maintains daily focus on the department's service philosophy when interacting with youth, including emphasis on Developmental Assets, Developmental Relationships, SPARK identification, Motivational Interviewing, and Trust-Based Relational Intervention (TBRI)
• Performs supervisory duties in the absence of assigned supervisor
• Trains and mentors new Probation Officers
• Engages with youth on caseload to develop relationships and focus efforts toward diversion of youth from commitment to the Texas Juvenile Justice Department (TJJD)
• Models positive behavior and leadership to youth in all interactions
• Redirects youth behavior using appropriate trauma-focused interventions, when necessary
• Performs investigations and evaluations of offenders to submit social histories and/or recommendations to relevant court(s)
• Interviews and counsel offenders and families in development and rehabilitation
• Appears in juvenile court and testifies in hearings regarding youth on caseload
• Provides supervision of youth on Conditions of Release, monitor compliance with Electronic Monitor for youth placed on Deferred Prosecution and Court Ordered Probation
• Maintains compliance with daily, weekly, monthly and quarterly contact and case plan standards
• Coordinates and transports juveniles for various appointments outside the facility, and for placement in out-of-county and TJJD facilities
• Coordinates, supervises, and facilitates special programs, such as Family Nights (to include evenings and weekends)
• Develops relationships and communicates regularly with personnel in law enforcement, schools, courts, community organizations, and other social service agencies
• Readily complies with departmental / countywide policies and Texas Juvenile Justice Department standards
• Supervises youth on probation to include deferred, formal and out of county placements
• Supervises First Offender Program and SEARCH Program youth
• Collaborates with all relevant staff and counselors to provide case management supervision to residential caseload of juveniles on highest levels of supervision
• Attends expulsion hearings in each school district throughout the county, as needed
• Conducts and facilitates the intake process for youth placed into the Juvenile Justice Alternative Education Program (JJAEP) and the CORE therapeutic residential program
• Works closely with JJAEP school personnel in recording attendance and progress
• Assists with compiling, monitoring, and recording statistical data for reports to TJJD
• Attends all meeting and trainings as required
• Performs special duties as assigned

Residential Case Management Assignment

• Manages residential cases from intake to release and through the Aftercare program
• Responsible for managing case plans and files in accordance with Texas Administrative Code Ch. 343
• Prepares and participates in audits from the Texas Juvenile Justice Department (TAC Ch. 343)
• Supervises youth on high and intensive supervision in a residential and community setting
• Prepares paperwork for court and testimony, when necessary
• Conducts and facilitates the intake process for youth placed into the Juvenile Justice Alternative Education Program (JJAEP) and the CORE therapeutic residential program
• Acts as a liaison to parents whose child is court ordered to complete the residential treatment program
• Acts as a liaison to public school, community counselors, and mentors
• Performs data entry in accordance with probation and the residential facility standards (TJJD)
• Manages and coordinates services for youth transitioning from the residential program to the community (Aftercare)
• Works closely with JJAEP school personnel in recording attendance and progress
• Assists with compiling, monitoring, and recording statistical date for report to TJJD
• Acts as the Case Manager’s Supervisor in the absences of the Supervisor

ORGANIZATION RELATIONSHIPS

• Reports directly to – Juvenile Services Probation Supervisoror Field Counseling Supervisor
• Direct Reports – No

PHYSICAL DEMANDS

• Ability to use non-violent physical restraint and non-hostile management of aggressive behavior
• Position requires prolonged walking, standing, sitting, bending, reaching, twisting, pulling, pushing, kneeling, squatting, writing, and typing in the performance of daily activities
• Position involves operating motor vehicles
• Position involves using mechanical restraint devices (handcuffs and leg shackles)

ENVIRONMENTAL FACTORS

• Continuous contact with youth accused of or adjudicated for various crimes
• Work is primarily conducted indoors in air-conditioned building
• May be required to perform some work outdoors in inclement weather (heat, cold, wet conditions)

IRREGULAR HOURS

• Serves on-call on a 24-hour basis
• Requires flexibility to work days, evenings, and/or weekend hours
• Ability to work scheduled Saturdays supervising juveniles in programs
• Non-Essential Personnel for Emergency Situations, unless employees are designated by Department Heads
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Bachelor's degree from accredited college or university recognized by the Texas Higher Education Coordinating Board (THECB)

Two (2) years of full-time work experience in a juvenile supervision related field approved by TJJD

Must be at least 21 years of age and have a non-disqualifying criminal history per Texas Administrative Code Sections 344.200 and 344.400

Maintain a satisfactory motor vehicle record

LICENSES AND CERTIFICATIONS

Required by date of employment

• TJJD Juvenile Probation Officer certification
• Cardiopulmonary resuscitation (CPR) certification
• First aid certification
• Crisis Prevention Institute (CPI) certification

Required within thirty (30) days of employment

• Valid Texas driver’s license

Required within six (6) months of employment

• Trust Based Relational Intervention (TBRI) trained

PREFERRED QUALIFICATIONS

• Bilingual Spanish speaker
• Knowledge of and skill with basic computer programs to complete forms and required documentation for caseload management
• At least one year of case management experience with at-risk youth

EMPLOYMENT TESTING

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: Yes
• Physical exam: Yes
• Psychological exam: No
• Additional: Child Abuse Registry Check, The Diana Screen®

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.