Justice Programs Division Manager

Buncombe County Government; United States; On-site; USD 81,979 - 103,991; Full time

Benefits offered by this job

Benefits package

Job summary

Buncombe County Government invites applications for the Justice Programs Division Manager within Justice Services. The role provides strategic leadership and administrative oversight of the county’s alternative-to-incarceration programs, pre-trial diversion, specialized treatment courts, and reentry initiatives.

Responsibilities include building partnerships with the judiciary and law enforcement, guiding budgeting, and ensuring programs meet evidence-based standards.

Qualifications

• Bachelor’s degree in Human Services, Public Administration, Criminal Justice, or related field.
• Five (5) years of experience planning, developing, coordinating and managing justice or human service programs with data analysis, change management, program evaluation.
• Two (2) years of supervisory experience.

Responsibilities

• Provide strategic leadership and administrative oversight for the Justice Programs Division.
• Cultivate high‑stakes partnerships with judiciary, law enforcement, and community providers.
• Oversee division operations, budget, and strategic direction to align with departmental goals.
• Establish KPIs and conduct regular performance audits and quality reviews.
• Oversee recruitment, training, and supervision of a multidisciplinary team.

Skills

Program management

Data analysis

Budget management

Change management

Leadership

Staff development

Performance evaluations

Recidivism data analysis

Education

Bachelor's degree in Human Services/Public Administration/Criminal Justice

Master’s degree or LCSW preferred

Job description

Job Title: Justice Programs Division Manager

Department: Justice Services

External Hiring Range: $81,979.68 - $103,991.08

Purpose of the position: The purpose of this position is to provide strategic leadership and administrative oversight for the Justice Programs Division, which encompasses the county’s alternative-to-incarceration programs. This includes pre-trial diversion, specialized treatment courts, and comprehensive reentry initiatives. Responsibilities include the cultivation of high‑stakes partnerships with the judiciary, law enforcement, and community-based providers and ensuring the division’s operations, budget, and strategic direction align with departmental goals.

Minimum Education, Training and/or Experience (required at time of hire)

• Bachelor’s degree in Human Services, Public Administration, Criminal Justice, or related field
• five (5) years of experience planning, developing, coordinating and managing justice or human service programs to include data analysis, change management, program evaluation or an equivalent combination of education and experience including two (2) years of supervisory experience.

Additional Training and Experience

• Master’s degree or LCSW preferred.
• English/Spanish bi-lingual speakers preferred.

Physical Requirements

The work is primarily medium work requiring exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• balancing
• climbing
• feeling
• handling
• hearing
• kneeling
• lifting
• pulling
• pushing
• reaching
• repetitive motion
• speaking
• standing
• talking
• visual acuity
• walking

Supervisory/Leadership Responsibilities

Supervise a division, program, or process with accountability for operations and results, responsibility for employee development, assignment and flow of work, and appraisal. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation and service quality of the division, program, or process. May assist with developing budgets and/or distributing budgeted funds.

Essential Functions of the position

• Assist the Department Director in the overall management, execution, and administration of services for assigned division;
• Provide administrative oversight for operational and administration activities and functions;
• Establish, implement, and evaluate internal and external systems and organizations to effectively meet department and programmatic goals and objectives;
• Develop and evaluate internal policies, procedures, and staffing patterns to effectively carry out divisional operations and ensure all programs meet evidence-based practices (EBP) and statutory requirements;
• Oversee employee relations, diversity, staff development/training and completion of employee performance evaluations; ensuring County personnel policies and procedures are appropriately administered within the division;
• Develop and monitor the division's budget to ensure cost effectiveness and that purchasing and financial transactions are properly conducted in accordance with County administrative policies and procedures;
• Establish Key Performance Indicators (KPIs) for staff and programs, coordinating/conducting regular performance audits and quality assurance reviews;
• Oversee the collection and analysis of recidivism data, participant success rates, and cost avoidance metrics;
• Monitor variations in demographic outcomes or inconsistencies in program performance across population segments and report findings and recommendations to the Department Director;
• Oversee recruitment, training and supervision of a multidisciplinary team of program professionals to ensure a high performing division through resilience-based leadership and proactive-staff support systems;
• Perform other related duties as assigned.

Knowledge, Skills, Abilities, and Other Abilities

• Knowledge of how to support the Director in managing programs and daily operations within a division;
• Ability to set up and improve systems and lead change management efforts to help programs meet goals;
• Knowledge of how to create and review policies, procedures, and staffing plans to meet legal, program, and evidence-based standards;
• Skill in leading staff, handling employee relations, and supporting training and performance reviews;
• Ability to develop and manage a budget and follow county financial rules;
• Skill in setting performance measures and conducting program evaluation to improve quality and results;
• Skill in data analysis, including collecting and reviewing recidivism and program success data;
• Ability to review data across different groups, identify gaps, and use findings to recommend improvements;
• Ability to hire, train, and lead a team while supporting change and building a strong workforce;
• Knowledge of applicable federal, state, and local laws, regulations, and policies governing justice programs, including pretrial services, treatment courts, and reentry initiatives;
• Knowledge of evidence-based practices (EBP) in criminal justice, behavioral health, and diversion programming.

EEO, Diversity, and Inclusion

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective. It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non‑belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.

Benefits

Buncombe County Government offers a first in class benefits package which promotes employee health and well-being.

Other Information

During a State of Emergency, and at the discretion of the County Manager, county employees may be called in for service. This includes both essential and non-essential personnel.

Job Posting Expiration

This job posting expires at 11:59PM on August 07, 2026. No applications can be submitted after 11:59PM on August 07, 2026.