Justice Courts Navigator

Maricopa County; United States; On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Tuition reimbursement

Child care benefits

Paid vacation

Parental leave

Retirement plan

Healthcare

Job summary

The Maricopa County Justice Court is seeking a self-motivated Navigator to serve as a vital link between the public and the judicial system. This stand-alone role requires taking ownership of daily responsibilities, delivering personalized assistance, and managing in-person services including fingerprint capture.

You will work with limited supervision to resolve inquiries, provide customer service, and contribute to process improvements that boost court efficiency and access to justice.

Qualifications

• Three years of progressively responsible full-time legal, court, or justice system support-related experience.
• High school diploma or GED.
• Post-secondary education may substitute for up to two years of the required experience.
• Bilingual Spanish-speaking skills.
• Experience with iCIS, MS Office, EDMS (Electronic Document Management System), or other computer technology.
• Experience and/or knowledge of the Justice Court System in all case types: Civil, Small Claims, Criminal, Traffic, Protective Orders and Eviction Actions.

Responsibilities

• Assist self-represented litigants with navigating Court processes by providing specialized assistance regarding various Court rules, policies, procedures, and forms without offering legal advice.
• Interpret court calendars and coordinate with court management to assist with public wayfinding.
• Perform complex case management reviews in court databases, including iCIS, OnBase, and MVRRS.
• Retrieve, review, and interpret case statuses, filed documents, and document submittal requirements; read and interpret complex minute entries and review exhibits for completeness and consistency with court processes.
• Assist the public both remote and in-person with access to case information, court forms, and documents.
• Assist the public with technical platforms to facilitate the court virtual environment (AZ Point, Court Connect, etc.).
• Answer complex questions regarding Court practices, policies, and procedures; schedule hearings and administrative conferences.
• Coordinate and distribute information to MCJC partner agencies to facilitate access to justice.

Skills

Bilingual Spanish-speaking

Customer service

Data entry

Court procedures knowledge

Education

High school diploma

Post-secondary education substitution

Tools

iCIS

MS Office

EDMS

Job description

Posting Date: 09/04/26. Application Deadline: 09/11/26. Pay Range Anticipated Hiring Range: $21.25 - $24.56 hourly. Full Pay Range: $21.25 - $34.50 hourly. Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type: Unclassified. Department: Justice Courts.

About the Position

Are you a self-motivated problem solver who excels in an independent, high-visibility role? As a Justice Court Navigator at Southeast Court, you will serve as a vital link between the public and the judicial system. Working in a stand-alone capacity with limited supervision, you will take direct ownership of your daily responsibilities, offering personalized, one-on-one assistance to community members navigating complex legal rules and procedures. In this hands-on, highly autonomous position, you will work closely with individuals to deliver exceptional customer service, manage critical in-person services, including capturing fingerprints, and exercise strong decision-making skills to resolve intricate inquiries. If you thrive on taking initiative, empowering others, and recommending key process improvements to boost court efficiency, this dynamic role offers an outstanding opportunity to make a meaningful, direct impact in your community.

About Us

The Maricopa County Justice Court, Arizona, is one of the largest, most innovative, and progressive Justice Courts in the nation. There are 26 Justice Courts in Maricopa County, which provide professional judicial services to court users so they can obtain timely and economical justice within their community. We offer competitive salaries, excellent benefits, employee training, professional growth opportunities, and generous tuition reimbursement. We invite you to begin and advance your career with us as we continue on the path to provide exceptional and quality services to the citizens we serve. Hear directly from our team in this short video, as staff share their experiences and how we proudly serve the community.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with a consistent schedule Mon‑Fri 8 am – 5 pm
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1

Want to learn more about the County’s Qualifying and Compensation Philosophy?

Qualifications

• Three years of progressively responsible full-time legal, court, or justice system support-related experience
• High school diploma or GED
• Post-secondary education may substitute for up to two years of the required experience
• Bilingual Spanish-speaking skills
• Experience with iCIS, MS Office, EDMS (Electronic Document Management System), or other computer technology
• Experience and/or knowledge of the Justice Court System in all case types: Civil, Small Claims, Criminal, Traffic, Protective Orders and Eviction Actions

Job Contributions

• Assist self-represented litigants with navigating Court processes by providing specialized assistance regarding various Court rules, policies, procedures, and forms without offering legal advice
• Interpret court calendars and coordinate with court management to assist with public wayfinding
• Perform complex case management reviews in a variety of court databases, including iCIS, OnBase, and MVRRS
• Retrieve, review, and interpret case statuses, filed documents, and document submittal requirements; read and interpret complex minute entries and review exhibits for completeness and consistency with court processes
• Assist the public both remote and through in‑person contact with access to case information, court forms, and various documents
• Assist the public with technical platforms to facilitate the court virtual environment to include, but not limited to: AZ Point, Court Connect, and other current and future virtual platforms
• Answer complex questions regarding Court practices, policies, and procedures; listen to litigant concerns and respond to complex inquiries about court forms and case processing information; schedule hearings and administrative conferences
• Assist with coordinating parties on jury trial days; greet visitors and assist with check‑in for court proceedings
• Refer litigants to outside agencies and other community resources for assistance, and act as a liaison regarding program support
• Coordinate and distribute to MCJC partner agencies information to facilitate access to justice and provide referrals such as language access services, disability accommodations, social service programs, and other options designed to address barriers to court access
• Develop and maintain records in databases, complex spreadsheets, and logs; monitor and track office supply purchases
• Research operational issues and provide reports and recommendations to management by designing and preparing management information reports; evaluate and recommend changes to work methods and procedures that increase efficiencies and provide greater access to justice

Working Conditions

Indoor office work with heavy public contact during court hours: 8:00 am to 5:00 pm Monday through Friday. Interruptions, time pressures, high volumes of work, handling multiple or complicated tasks, and unscheduled tasks may be a common occurrence. Accuracy, decision‑making, concentration/vigilance, teamwork, working in close physical proximity with others, and public contact may be frequent occurrences. Flexibility to provide coverage at alternate court locations as required.

Selection Procedure

Consideration will only be given to candidates who submit online applications. Candidates will be contacted primarily through email and their Workday online application profile. Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive. Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

We are Maricopa County.

Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home.

You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it!

Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package.

Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!