Junk Route Team Leader

1-800-GOT-JUNK?; Durham (CT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Awards

Job summary

1-800-GOT-JUNK? is seeking a high-energy Field Service Leader to oversee daily logistics, route planning, and a team of drivers and crew members in a fast-paced franchise environment.

The role offers full-time hours with on-site operations, a competitive pay structure (hourly base plus profit share/commission), and opportunities for growth within a nationally recognized brand.

Qualifications

• 1+ years in logistics, KPI’s, sales, dispatch, fleet, and/or management.
• 21+ years of age with a valid driver’s license.
• Able to lift 75+ lbs repeatedly.
• Strong leadership and team-building skills.

Responsibilities

• Deliver exceptional service to WOW customers and drive satisfaction.
• Lead, train, and motivate a team of drivers and crew members on client sites.
• Handle junk removal, performing heavy and light lifting as needed.
• Manage daily operations, monitor and improve performance and customer satisfaction metrics.
• Represent the brand and drive local outreach and customer acquisition.

Skills

Sales

People skills

Reliability

Communication

Leadership

Tools

Microsoft Office

Operational software

Job description

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

About Us: At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.

We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.

Position: Full Time Field Service Leader

Pay:$20-$30 pr/hr (includes hourly base and profit share/commission)

As a Field Service Leader training in Operations, you will be trained at all levels to be fast tracked from Customer Experience Leader to Certified Sales Leader to Senior Sales Leade r to Operations. Where you will oversee daily logistics, route planning, and scheduling to ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals.

What We’re Looking For:

• Sales-Minded: Confident closing on-site sales and maximizing job value
• People-Focused: Personable, positive, and service-oriented
• Reliable & Coachable: Shows up, contributes, and adapts
• Strong Communicator: Clear, professional, and solution-driven
• Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is a
  plus.

What You’ll Do:

• Deliver Exceptional Service:WOW our customers with your positive attitude and outstanding service.
• Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.
• Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.
• Manage Efficiency: Manage daily operations, monitor and improve operational performance and customer satisfaction metrics.
• Represent Our Brand: Collaborate with marketing to drive local outreach and customer acquisition.
• Development: Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on
integrity, teamwork, and ongoing development.

• Competitive payment structure (Hourly Pay + Profit Share + Performance-Based Bonuses)
• Full Time Hours consisting of4 weekday Shifts + 1 weekend shift
• Opportunities for professional growth and development.
• Enjoy dynamic, engaging workdays with varied responsibilities.
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").
• Full benefits package with Medical/Vision/Dental coverage and retirement options.

Requirements

• 1+ years inLogistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
• 21+ years of age and a valid driver's license(required for insurance purposes)
• Strong leadership and team-building skills.
• Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
• Able to lift at least75+ lbs repeatedly!
• Proficient in Microsoft Office and operational software.

This job description outlines the key responsibilities, qualifications, and skills required for the position at 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Aff… employer

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.