Junk Route Manager

1-800-GOT-JUNK?; Durham (AR); On-site; USD 63,039,000 - 85,411,000; Full time

Benefits offered by this job

Profit sharing

Full benefits

Job summary

1-800-GOT-JUNK? in Durham, AR is seeking a Field Service Leader to oversee logistics, route planning, and a crew of drivers on client sites. You will train teams and drive service excellence while advancing through our leadership pathway.

The role combines on-site sales, team leadership, and hands-on junk removal, with a pay range of $22-$30 per hour plus profit sharing and bonuses. A strong customer-service mindset and reliability are essential to succeed.

Qualifications

• 1+ year in logistics, KPI’s, sales, dispatch, fleet, or management.
• Must be 21+ years old with a valid driver’s license.
• Able to lift 75+ lbs repeatedly.
• Proficient in Microsoft Office and operational software.
• Strong leadership and team-building skills.

Responsibilities

• Deliver exceptional service and WOW customers.
• Lead, train, and motivate drivers and crew on client sites.
• Perform heavy and light lifting to clear junk.
• Manage daily operations and improve performance.
• Represent the brand and drive local outreach.
• Participate in daily role-play training for development.

Skills

Sales

Customer service

Leadership

Communication

Reliability

Job description

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built onintegrity, accountability, and investing in people.

About Us

At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.

We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.

Position: Full Time Field Service Leader

Pay: $22-$30 pr/hr (includes $18 hourly base and profit share/commission)

As a Field Service Leader training in Operations, you will be trained at all levels to be fast tracked from Customer Experience Leader to Certified Sales Leader to Senior Sales Leader to Operations. Where you will oversee daily logistics, route planning, and scheduling to ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals.

What We’re Looking For

• Sales-Minded: Confident closing on-site sales and maximizing job value
• People-Focused: Personable, positive, and service-oriented
• Reliable & Coachable: Shows up, contributes, and adapts
• Strong Communicator: Clear, professional, and solution-driven
• Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is a plus.

What You’ll Do

• Deliver Exceptional Service: WOW our customers with your positive attitude and outstanding service.
• Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.
• Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.
• Manage Efficiency: Manage daily operations, monitor and improve operational performance and customer satisfaction metrics.
• Represent Our Brand: Collaborate with marketing to drive local outreach and customer acquisition.
• Development: Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Why Us

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.

• Competitive payment structure (Hourly Pay + Profit Share + Performance-Based Bonuses)
• Full Time Hours consisting of 4 weekday Shifts + 1 weekend shift
• Opportunities for professional growth and development.
• Enjoy dynamic, engaging workdays with varied responsibilities.
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").
• Full benefits package with Medical/Vision/Dental coverage and retirement options.

Requirements

• 1+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
• 21+ years of age and a valid driver's license (required for insurance purposes)
• Strong leadership and team-building skills.
• Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
• Able to lift at least 75+ lbs repeatedly!
• Proficient in Microsoft Office and operational software.
• Strong customer service experience.

This job description outlines the key responsibilities, qualifications, and skills required for the position at 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affi... Veteran-friendly employer

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.