Junk Removal and Customer Service

1-800-GOT-JUNK?; Phoenix (AZ); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Career advancement

Profit sharing

Job summary

Southwind, the owners of 1-800-GOT-JUNK?, is hiring a Customer Experience Lead for the Phoenix area. In this on-site role you’ll energize the team, engage customers, close on-site sales, and deliver accurate estimates while ensuring top-tier service.

Training and advancement are emphasized in a fast-paced, hands-on environment. You’ll promote a positive brand image, lead pricing conversations, and drive WOW moments for clients.

Qualifications

• Sales-focused mindset with ability to exceed customer expectations.
• Friendly, personable demeanor and commitment to outstanding service.
• Energetic and physically capable for hands-on tasks.
• Reliable, hardworking, and positive team contributor.
• Excellent verbal and written communication skills.

Responsibilities

• Create WOW moments through outstanding customer service.
• Lead pricing discussions, close on-site sales, and provide clear estimates.
• Remove junk safely from homes and businesses.
• Drive, navigate, and operate box trucks with training provided.
• Lift and move items up to 75+ lbs as needed.
• Represent the brand with integrity and professionalism.

Skills

Sales-Driven

People Focused

Energetic

Dependable

Strong Communicator

Job description

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built onintegrity, accountability, and investing in people.

Junk Removal and Customer Service1-800-GOT-JUNK?Location: Tempe, AZ
Pay: $24–$26+/hour (Profit Share + Tips + 15.50/hr base )
Job Type: Full-Time

Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Phoenix team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.

What We’re Looking For:

• Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
• People Focused: Friendly and personable, dedicated to delivering outstanding service.
• Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.
• Dependable: Reliable and hardworking, positively contributing to our team culture.
• Strong Communicator: Excellent problem-solving skills and organizational abilities.

Role Overview:

As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75+ lbs
• Represent our brand with integrity, professionalism, and a sharp appearance

No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Professional Growth:

Our team members grow fast. Advancement pathways include:

• Operations Lead
• Director of People Development
• Director of Operations
• General Manager

We promote from within whenever possible!Pay: $24–$26+/hour (Profit Share + Tips + $15.50/hr base )

• Base hourly rate
• Tips
• Uncapped profit share & performance incentives
• Overtime
• 1 mandatory weekend shift
• 3–4 weekday shifts
• Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
• Must maintain availability for 4 weekdays + 1 weekend day every week

Company-Wide Standards (Required for All Roles):

DOT Medical Certification

• A valid DOT Medical Card is required for driving commercial vehicles.
• We’ll set it up and cover the full cost of obtaining your DOT Medical Certification.

Why Us?

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.

• Experience a fun, fast-paced workday filled with diverse tasks and challenges.
• Career advancement pathways.
• Competitive compensation and performance-based bonuses
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").

Full benefits package with Medical, Vision, Dental coverage and retirement options.

Our Mission Statement:

Anything is possible. Invest in people. Change the world. This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affidantive Action, Veteran-friendly employer.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.