Junior Underwriter (Orlando, FL)

Biller Genie; Kirkland (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Biller Genie, une plateforme SaaS B2B primée, recherche un Junior Underwriter pour rejoindre son équipe en pleine croissance. Le candidat idéal aura une solide expérience dans les services marchands, une capacité à gérer les relations avec les clients et une passion pour l'innovation. Ce poste implique une collaboration avec différentes équipes pour garantir une expérience client optimale et une gestion efficace des demandes.

Benefits

Comprehensive Medical, Dental, and Vision plans

401k with up to 4% company match

Flexible, Unlimited Paid Time Off (PTO)

Qualifications

• 3-5 ans d'expérience dans les services marchands ou le traitement des paiements.
• Expérience en gestion des relations avec les marchands.
• Connaissance des systèmes de passerelles de paiement.

Responsibilities

• Gérer le processus d'intégration des nouveaux clients marchands.
• Effectuer des évaluations préalables pour déterminer l'éligibilité des demandes.
• Coordonner la configuration des passerelles de paiement et résoudre les problèmes d'intégration.

Skills

Communication

Analyse

Gestion des priorités

Service client

Résolution de problèmes

Education

Bachelor’s degree in Business Administration, Finance, or related field

Tools

Salesforce CRM

Job description

We are looking for a seasoned Junior Underwriter to assist in building our alternative payments division.

If you consider yourself a versatile merchant services professional — someone who is eager to innovate beyond current boundaries, using intelligence and knowledge to develop solutions across all aspects of our payments discipline; from onboarding and pre-underwriting to programming gateways and managing change requests — we want you to join our growing team ASAP!

This role is an on-site position, requiring 5 days a week in the office.

It is based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. If applying from out of state, please note that relocation plans should be indicated on your resume, as remote applications may be rejected due to distance.

About Us :

• Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster.
• Ranked #259 on the Inc 5000 list of fastest-growing companies in the United States, we are committed to delivering innovative solutions.
• With offices in Orlando and Belfast, North Ireland, we are expanding rapidly and seeking enthusiastic individuals to join our team.

Primary Job Responsibilities :

• Manage the onboarding process for new merchant clients, ensuring a smooth transition and positive customer experience.
• Coordinate with internal teams to gather necessary documentation for onboarding.
• Conduct pre-underwriting assessments to evaluate merchant applications and determine eligibility.
• Collaborate with underwriting teams to facilitate approval and address concerns.
• Oversee relationships with third-party vendors and service providers, ensuring compliance with SLAs.
• Evaluate vendor performance and recommend improvements or changes.
• Manage and process change requests from merchants, including service modifications and account updates.
• Ensure timely communication and resolution of change requests to maintain high customer satisfaction.
• Coordinate setup and configuration of payment gateways, ensuring compatibility with merchant systems.
• Troubleshoot and resolve gateway integration issues.
• Oversee programming and deployment of payment terminals, ensuring functionality and security.
• Provide training and support to merchants on terminal and system use.
• Generate reports on merchant performance, transaction volumes, and key metrics.
• Analyze data to support strategic decision-making for merchant services.
• Serve as a primary contact for merchant inquiries and issues, providing prompt support.
• Collaborate with customer support teams to ensure high-quality service delivery.

Qualifications :

• Bachelor’s degree in Business Administration, Finance, or related field (or equivalent experience). 3-5 years in merchant services or payment processing.
• Experience in onboarding and managing merchant relationships.
• Familiarity with payment gateway systems and terminal programming.
• Understanding of underwriting and risk assessment processes.
• Proficiency with Salesforce CRM and reporting tools.
• Experience managing vendor relationships and evaluating performance.
• Strong communication skills, both verbal and written, capable of conveying technical info to non-technical stakeholders.
• Excellent interpersonal skills for building relationships and team collaboration.
• Strong analytical and problem-solving skills, with a proactive approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to exceptional customer service and satisfaction.
• Customer inquiry handling and issue resolution experience.
• Certified Payments Professional (CPP) certification preferred.

Benefits :

• Comprehensive Medical, Dental, and Vision plans
• 401k with up to 4% company match
• Flexible, Unlimited Paid Time Off (PTO)

Our Mission : To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.

Our Core Values :

• Get Shit Done Right - We work diligently to complete tasks correctly and on time.
• Own It - We are experts confident to speak up when something is wrong.
• Catch Up - We thrive in a fast-paced, high-performance environment.
• Believe in the Genie - We are passionate and caring about our team’s direction.
• Class Shines - We communicate professionally and purposefully.