Junior Territory Manager-Ultrasound

Probo Medical; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Probo Medical is seeking a Junior Territory Manager to visit accounts within a 3-to-4-hour radius, building professional relationships and educating clients on Probo Medical offerings. You will service diagnostic ultrasound equipment, provide solutions across service, repairs, rentals, and training, and drive revenue within your region.

The role emphasizes field service excellence, coordination of preventive maintenance, and timely responses to customer requests while building knowledge across

Qualifications

• Associate degree in electronics or 2 years' equivalent combination of education and experience.
• Experience with diagnostic Ultrasound equipment highly preferred, especially in a field service environment.
• Proficiency with PCs and Microsoft Office Suite.

Responsibilities

• Visit accounts within a 3-4 hour radius and develop client relationships.
• Schedule and perform preventative maintenance.
• Generate revenue growth by offering service portfolio solutions.
• Provide timely responses to service requests and submit field service reports.
• Develop a profitable territory with service contracts, parts, systems.

Skills

Electronics knowledge

Customer relationships

Microsoft Office

Ultrasound equipment knowledge

Field service mindset

Education

Associate degree in electronics

2 years' equivalent education/experience

Tools

Ultrasound systems

Diagnostic equipment basics

Job description

Description

The Junior Territory Manager for Probo Medical LLC will visit accounts with the goal of developing a professional relationship and educating the client on Probo Medical LLC offerings. The position will develop a client base within a 3-to-4-hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need. Those solutions include, but not limited to, ultrasound service, ultrasound probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications. This position is available for regional bonus pool with no commissioning structure. Probo Medical LLC is the world's largest provider of multi-OEM ultrasound equipment.

• Work to learn and establish rapport with customers.
• Schedule and perform preventative maintenance.
• Generate revenue growth by offering solutions and products aligned with the service portfolio.
• Provide timely responses to service requests.
• Complete and submit applicable field service reports for invoicing.
• Develop a profitable territory performing service, selling service contracts, parts, systems.
• Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources.
• Troubleshoot and problem solve issues as they arise when doing service calls.
• Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies.
• Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.
• Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectation and learning client's ultrasound equipment portfolio and needs.

Requirements

• Associate Degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years' equivalent combination of education and experience.
• Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.
• Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products
• An established customer base is a plus.
• Be a self-starter.

Knowledge, Skills & Abilities

• Creative problem solving.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to effectively operate in a independent environment to achieve assigned goals and objectives
• Robust organization/communication skills to exceed customer expectations.
• Strong interpersonal skills to develop relationships and be prompt and courteous.

Key Performance Indicators (KPI's)

Service Performance

• PM Completion & (schedule & non-schedule) (Total)
• First-time fix rate with primary engineer
• Percentage of Outstanding Workorders
• Percentage of Field Service visits per field engineer per month

Sales Performance

• Assist in expiring maintenance contract renewals
• Assist in Billables
• Assist in Probe Sales
• Assist in Equipment Sales
• Assist in Probe Repair Sales

Equal Opportunity Employer/Vet/Disabled.

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