Junior Tech Support Specialist

Promote Project; Friendly (MD); Remote; USD 40,000 - 85,000; Full time

Job summary

An industry leader in mobile and online banking technology is seeking a dynamic Technical Support Specialist. This entry-level role offers a unique opportunity to provide 24/7 support for clients' banking solutions while working remotely. You'll engage directly with end-users, assist them with technical inquiries, and collaborate with a supportive team. If you're a creative problem-solver with a passion for technology and customer service, this position is perfect for you. Join a friendly international team and enjoy the flexibility of remote work while contributing to innovative banking solutions.

Benefits

Fully remote work

Long-term employment

Competitive salary

Internet compensation ($50 per month)

Community of practice and knowledge sharing

Friendly international team

Qualifications

• Excellent English communication skills are essential for this role.
• Ability to learn technical skills quickly and manage multiple tasks.

Responsibilities

• Provide 24/7 technical support for mobile and online banking solutions.
• Coordinate with technical teams and troubleshoot client issues.

Skills

Technical Support

Troubleshooting

Written and Spoken English

Customer Relationship Management

Banking Software Understanding

Live-Chat Support

Technical Process Explanation

Education

High School Diploma

Technical Certification

Tools

Dialogflow

Mobile Platforms (iOS/Android)

Job description

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This person provides 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team under a team manager in coordination with other departments at our company, and you will work directly with end-users through live-chat.

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.

Junior Tech Support Specialist

Location

Remote

Salary

$40,000 - $85,000 a year

Description

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This person provides 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team under a team manager in coordination with other departments at our company, and you will work directly with end-users through live-chat.

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.

Working hours: 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Mon - Fri): 11 am - 7 pm EST.

Primary Responsibilities

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects
• Handling technical processes and the ability to explain such processes to less-technical people

Requirements

• Excellent written and spoken English
• Ability to establish good working relationships with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic workload with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process

As Plus

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customers
• Knowledge of the US banking system

Our Benefits

• Fully remote work
• Long-term employment
• Competitive salary
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation ($50 per month)
• Friendly and easy-going international team and colleagues.

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Job type:

Remote job

Tags

• ios
• technical
• support
• software
• manager
• banking
• mobile
• leader
• management
• junior