Junior Systems Support Engineer

Red River; Chantilly (VA); On-site; USD 34,000 - 51,000; Full time

Job summary

Red River is seeking a Tier 1 Technician to join our MSP-focused team in Chantilly, VA. You will handle frontline IT support, resolve issues, and escalate to Tier 2 as needed, while delivering excellent customer service.

The role emphasizes data-driven decisions, collaboration, and adherence to SOPs/KBAs. You’ll work Mon-Fri 8:00 AM–4:30 PM, support Windows and Mac environments, and help maintain uptime for clients through effective incident management.

Qualifications

• 1–3 years IT experience with Windows administration and AD, DHCP, DNS, and GPO.
• Experience with Windows, MacOS, and mobile devices (iOS/Android).
• Experience in MSP or fast-paced consulting is a plus.

Responsibilities

• Accept customer calls and escalate to Tier 2 within SLA.
• Serve as the point of contact for incidents via phone, chat, email, and web portal.
• Follow SOPs and KBAs for troubleshooting.
• Notify improvements to SOPs to Tier 2 or leadership.
• Ensure accurate, concise log entries in the ticketing system.
• Maintain case ownership and provide progress updates to customers.
• Handle basic email administration tasks (new accounts, passwords, logins).
• Work independently while contributing to team performance.
• Perform other duties as assigned.

Skills

IT support

Customer service

Windows administration

Active Directory

Networking basics

Remote support

Time management

SLA awareness

Communication

Education

Bachelor’s degree desired

IT or engineering degree

Tools

TeamViewer

ScreenConnect

RDP

Virtualization

Job description

Red River is seeking a Tier 1 Technician to join our MSP-focused team in Chantilly, VA. You will handle frontline IT support, resolve issues, and escalate to Tier 2 as needed, while delivering excellent customer service.

The role emphasizes data-driven decisions, collaboration, and adherence to SOPs/KBAs. You’ll work Mon-Fri 8:00 AM–4:30 PM, support Windows and Mac environments, and help maintain uptime for clients through effective incident management.