Junior Systems Analyst (Remote)

Jacobs; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a Jr. Systems Analyst to provide essential support for government offices. In this dynamic role, you will engage with various federal applications, ensuring smooth operations and assisting users with troubleshooting and system issues. Your expertise in technical specifications will be crucial in gathering requirements and preparing documentation. This position offers an exciting opportunity to work within a collaborative environment, where your contributions will directly impact the efficiency of government services. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• Four-year degree in Computer Science or IT-related field required.
• 2 years of related experience preferred.

Responsibilities

• Provide end-user production support for multiple government offices.
• Assist in requirements gathering, application testing, and documentation.

Skills

Strong communication skills

Ability to work independently and in a team

Ability to follow directions and meet deadlines

Understanding complex federal processes

Experience troubleshooting system issues

Education

Four-year degree in Computer Science/IT

2 years of related experience

Tools

Oracle Database 11g+

SQL

PL/SQL

Appian

Salesforce

Job description

Responsibilities:

The successful Jr. Systems Analyst will provide end user production support for multiple government offices. The selected candidate will demonstrate an understanding of technical specifications based on business requirements and functional specifications. They will provide end-user help desk support to users of the following systems:

1. PSC WorkSmarter: An Appian, Blue Prism, and Oracle based platform that hosts various federal applications, including case management, reports, dashboards, workload tracking, agreement processing, budget formulation, and electronic file repositories.
2. PSC OneView: A Salesforce-based platform that hosts various federal applications that support project planning, travel planning, intraoffice communication, and intake and badging.

In addition, they will also assist in requirements gathering, performing application testing, and preparing technical and end user documentation for various system functionality, processes and procedures.

Requirements/Qualifications:

This position requires completion of four-years of post-high school education in a computer science/IT related field and/or 2 years of related experience. The selected candidate must be able to obtain and maintain a Public Trust clearance.

Required skills:

• Strong communication skills.
• Ability to work both independently as well as within a team.
• Ability to follow directions, take ownership of work, and meet deliverables/deadlines.
• Ability to adhere to Service Level Agreements (SLA).
• Ability to understand complex federal processes.
• Ability to analyze end-user needs and provide thorough resolutions.
• Experience troubleshooting system issues, testing resolutions, providing feedback to escalation teams, and informing end users of issue resolution progress.

Preferred skills:

• Oracle Database 11g+, SQL, PL/SQL.
• Appian, Salesforce, or robotic process automation (RPA) development experience.
• Experience with the project lifecycle development process (analysis, design, code, test, migrate).

The base salary range for this position is $45,000 - $60,000. This range reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. For remote positions, the salary to be offered is geographic dependent.